Administrative Assistant Customer Service
Resume:
KAREN FORBES BRANNAN
Prairieville, LA 70769
Summary of Qualifications
I have over 15 years administrative experience and general clerical skills as well as 7 years sales experience. My administrative skills include receptionist, accounts receivables, billing, filing, correspondence from the director, dictation, spreadsheets using Excel, payroll, general office duties, arranging travel for executives, budgeting, organizing special events for executives and wedding coordinating, arranging executive luncheons and meetings, and budgeting for the whole department. My sales experience includes customer service, maintaining customer databases and retail. My managerial experience includes business development, creating a business plan, handling all budgeting for Microtex Electronics, accounting, and assisting the electrical engineer with stuffing and soldering circuit boards for public utilities companies.
• Please note the lapse in time between jobs where working as a temporary employee or raising my children.
Education:
Austin Community College
Austin, Texas
Successfully completed all required basic courses.
Texas A&M University
College Station, Texas
Attended one year of college majoring in Architecture.
Work History:
White Oak Plantation
Baton Rouge
February 2008-October 2008
Administrative Assistant, Wedding Coordinator
Employed with an event planning company as an administrative assistant and wedding coordinator that offers on and offsite catering for corporate and private events such as weddings, receptions, corporate business luncheons and dinners and catered holiday dinners. Also assisted in planning of catered board meetings, company parties, private parties such as birthdays and reunions, and any large offsite catering that our facility is unable to accommodate at our location. My position entailed assisting our sales managers with any corporate or wedding inquiries such as availability, pricing, scheduling and invoicing of bridal portraits, monitoring our kitchen inventory via Excel spreadsheets, responding to customer inquiries such as available dates, pricing, scheduling and invoicing, responding to customer inquiries per the direction of sales managers, creating wedding and corporate information packets for prospective clients, ordering office supplies, confirming arrival times with vendors that are involved with any upcoming weddings for that week, assisting our sales managers with any requests they may need, bank deposits, faxing our weekly bride and groom cake orders, copying, greeting clients and answering phones, used Microsoft office suite for any correspondence, and maintaining function file folders for upcoming and previous weddings and other events.
Girl’s Best Friend
Richardson, Texas
June 2006-August 2007
Business Owner
I owned a jewelry design business where I implement all jewelry designs, manufacture and sell to prospective customers.
Delve
Dallas, Texas
June 2005-January 2006
Recruiter, Hostess and Receptionist
I was employed as a recruiter and a hostess for a marketing research firm. The recruiter position required a customer service background as respondents are contacted and asked a series of questions to qualify for focus groups. The hostess position was responsible for ensuring the clients receive everything needed to conduct the focus groups such as taping and monitoring the focus groups, providing the focus groups any information needed to conduct the focus groups, scheduling focus group meetings and issuing checks to the respondents upon the completion of the focus groups. Also responsible for ensuring the client receives all necessary paperwork and tape studies for their own records as well as answered the switchboard.
Microtex Electronics
September 2001-July 2004
Assistant to the Business Owner
Assisted my ex-husband in sales, customer service and inquiries, general office duties, filing, billing, accounts payable and receivables, receptionist, helped create a business plan, stuffing and soldering boards for public utilities companies, created a customer database in Excel, Microsoft office suite for correspondence and various other duties upon demand.
Hilton Service Center
Carrollton, Texas
August 1991-March 1994
Administrative Assistant to the Director
Only administrative assistant in the HSC where I supported a staff of 37. I was responsible for accounting such as payroll and account receivables, used Excel in budget preparation and reconciliation, billing, monthly budget variance, bill and budget trial ledgers, and employee attendance records for payroll purposes. Office duties included correspondence from the director and assistant director, proofreading and mailing of correspondence, coordination of yearly merit reviews and wage increases, organized catered business meetings, spreadsheets for the budget, supply ordering, daily bank deposits, switchboard, travel itineraries for the director and assistant director, copying, and efficiently completed various duties upon request.
References available upon request.
Skills:
• Microsoft office suite *. Budgeting
• Excel spreadsheets *. Billing
• Accounting * Travel Itineraries
• Filing *. Business development
• Scheduling meetings *. Sales and customer service
I also have ten years experience working temporary positions that allowed me to gain more office and administrative experience, warehouse experience as well as technical experience.
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