Ground Woeker
Resume:
****- *******: Managed the Ziad Atlas Company and deal in Bio
products (pure Honey, propolis, Argan oil,Olive oil...) Selling online .
****-**** : Acted as a Receptionist at Illy Kasbah,my duties were:
- Check -in
- Check -out
- Greeting guests
- Taking reservations, via, phone, booking site, online….
- Answering phone calls.
- Providing customers with the information they need during their stay.
- Explaining the city map.and managing customers complaints and requires
- Managing payment by cash or card.
- Providing solutions promptly and effectively
- Keep the front desk well presented and organized.
2018: Managed the Guest House Dar ShariQ for 8 months. Creating a positive experience for guests from check-in to check -out .
- Taking Bookings online, in person,via email,phone .
- Answering guest questions and resolve service issues in a timely manner.
- Being aware of the importance of customers comments (on booking site, Trip Advisor) and develop a good relationship.
- Representing the Hotel brand and image.
2015 -2018 : Worked at Dar Al Wafaa,Guest House Breakfast service,my duties were .
- Set up mise en place .
- Greeting guests.
- Offering the menu with explaining the recipe.
- Managing orders and communicate them with the kitchen.
- Serving drinks, desserts,hot and cold dishes .
- Managing payment by cash or card.
2013 - 2015 : Worked at Eldar Guest House in cuisine .my duties were .
- Working with my colleagues to prepare kitchen utensils in advance
- Prepare and cook different recipe of Moroccan Traditional Food .
- Assisting guests to find out the Moroccan culture and specially food in order to improve their experience.
- Worked at eldar as a night audit, my duties were :
- Check in / check out
- Answering phone calls
- Serving dinners….
ABDELHADI ESSADAOUI
Playing chess
Photography
Cooking
Sport
HOBBIES
LANGUAGES
Motivated and dynamic person with professional communication, including fluency in Arabic, English, and medium knowledge in French language.
Hardworking person with more than 10 years in the area of tourism
.and vast experience in catering, cooking,and seasoned in managing Guest House ( Reception) .
Working with group to take the service to the highest level in an efficient and professional manner.
Adept in communication with different customers over the world, and adapting situations.
OBJECTIVE
*************@*****.***
Beni Mellal, Morocco
License driving « B »
CONTACT
WORK EXPERIENCES
Amazigh : Native Speaker
Arabic : Native Speaker
English : Advanced Level
French : Medium Level
EDUCATION
SKILLS
Knowledge of food
Ability to work in group
Communication
Creativity and innovation
Cookery diploma (school of tourism) 2012-2013.
Waiter diploma OFPPT School 2009-2010.
Bachelor level.
Contact this candidate