General Manager
Resume:
KRYSTAL HIRSCH
S U MMARY
Service-oriented management professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
E X P E R I E N C E
General Manager
Brown Chicken Brown Cow Hampton, VA February 2017 - Current Bar Manager
Catch n' Release Hampton, VA December 2015 - September 2017 Responsible for the day-to-day operations of the restaurant, ensuring its smooth, efficient, and profitable running.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Established and maintained effective communication with staff members to ensure efficient operations.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization. Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Created schedules and monitored payroll to remain within budget. Recruiting, hiring, training, and motivating staff, and keeping staffing levels stable. Ensuring compliance with licensing, hygiene, and health and safety legislation. Overseeing food quality, maintaining product quality, and ensuring a high speed of service.
Greeting and serving guests, and creating positive relationships. Inventory and ordering of supplies.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing. Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Assisted in developing menus featuring seasonal ingredients from local suppliers. Assisted with planning special events such as wine tastings or cocktail parties. Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks. Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Ensured compliance with local health codes regarding food storage temperatures S K I L L S
Customer Retention
Customer Relationship
Management
Business Administration
Loss Prevention
Service Quality Improvement
Quality Management
Inventory Control
Interpersonal Skills
Operations Oversight
Vendor Sourcing
Sales
Staff Supervision
Advertising and marketing
Motivation
Labor Cost Controls
Product costing
Relationship Building
Employee Scheduling
Verbal and written communication
Operations Start-Up
Vendor Partnerships
Negotiation Skills
Staff Training and Development
Administrative Skills
Profit Generation
Staff Motivation
Cross-functional team
management
Human Resources Leadership
Supervision and training
C O N T A C T
***********@*****.***
Hampton, VA 23669
E D U C A T I O N A N D
T R A I N I N G
Associate of Applied Science
Paralegal Studies
Tidewater Tech, Norfolk, VA
June 2009
or alcohol serving guidelines.
Negotiated purchase agreements with vendors to obtain best pricing on supplies. Developed drink recipes and menus to meet customer preferences while optimizing profitability.
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