Mental Health Data Entry
Resume:
SW
Shawntel Washington
Professional Summary
Versatile Administrative professional well-versed in healthcare practices, operational efficiency, cost reduction and analyzing large data. Also 4 years of Mental Health Consulting experience as well as Strategic Sourcing. I'm a excellent problem-solver and clear communicator with a positive and upbeat personality.
Work History
Cleveland Clinic - Admin // Senior Surgical Coordinator Ohio
03/2022 - Current
WoodForest National Bank - Universal Retail Banker Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments
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Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data
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Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing
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Identifies patients in need of financial counseling to ensure appropriate payment of services
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Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action
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Triage appointments based on diagnosis, patient preferences and physician specialty along with managing providers 30+ phone calls and emails a day.
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Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries
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Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.)
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Enters all updates, correction and changes to scheduled procedures/surgeries
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● Maintains provider schedules for designated unit
● Coordinates multiple physician schedules
Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations
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***************@*****.***
Cleveland, Oh 44122
Bold Profile
Skills
● Patient coordination
● Insurance Verification
● Facility coordinating
● Data entry proficiency
● Family Support
● Client Engagement
● Service Coordination
● HIPAA Compliance
● Educating patients
● Following up with patients
● Motivational Interviewing
● Behavioral Management
Education
05/2011
University Of Toledo
Toledo, OH
Associates Degree In Fine Arts // English:
English and Communication
Thesis: Final thesis
Ohio // Georgia
03/2019 - 03/2022
Cleveland Clinic - Medical Assistant
Ohio
01/2017 - 12/2019
Sneaker Villa - Third Key Holder
Ohio City
08/2013 - 07/2017
E & K Mini Mart - Store Manager
Ohio
05/2007 - 07/2013
Recruit, train, retain and motivate over 30 staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region
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Exhibit operational excellence through diligent adherence to policies and procedures
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Practice branch security procedures and protect customer confidentiality and privacy
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Perform branch servicing duties such as paying and receiving, cash and vault balancing
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Audits, streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 35%
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Standard patient vitals, including blood pressure, blood sugar and heart rate, verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
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Documented patient intake and dietary requirements and assisted with feeding
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Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
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Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
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Documented information in patient charts and communicated status updates to interdisciplinary care team
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Managed approximately 30incoming calls, emails and faxes per day from patients, family, doctors and staff.
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● Working in collaboration with the management team Updated departmental standard operating procedures and database to accurately reflect current practices
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Handling operational procedures, assisting cashiers, providing customer service, supervising and training staff
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Coordinated, scheduled and executed in-depth data entry projects for the company
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Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
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● Managed the inventory line that consisted of 25 or more calls a day. Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
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Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
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Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
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● Sourcing through 4-12 vendors for cost reduction
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