Customer Service Sales Representative
Resume:
Jasmine Acker
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Teacher
Jacksonville, FL
November 2023 to June 2024
• Apply various teaching techniques (including interactive methods and game-based activities) to encourage participation and facilitate learning
• Prepare educational materials, such as notes, exercises and additional resources
• Assign classwork and homework
• Take attendance according to school policy
• Grade students’ assignments and provide constructive feedback
• Keep track of students’ progress and write down information that’ll be useful to the regular teacher
• Report any incidents regarding students’ behavior in and out of the classroom
• Maintain a tidy and safe class environment for students
• Oversee school equipment and ensure students use it properly Customer Service and Sales Representative
Aspire Lifestyles
September 2018 to November 2023
Deliver white glove Concierge services to an elite clientele, assisting with tasks including placing dining reservations and suggestions, flower orders, entertainment and ticket inquiries, assistance while travelling and more.
• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful, valuable solutions and customized recommendations and services.
• Utilize multiple complex systems to accurately document and research customer information
• Sale
• Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for them.
• Maintain acceptable performance standards including effectiveness, efficiency and quality through inbound and outbound virtual channels (phone, chat, email, etc.).
• Managed client records
• SAP security operations.
• Print management.
• Starting or stopping SAP instance.
• OS space and disk management.
• SAP system backup.
• SAP system monitoring for superior performance and health.
• Upgrading SAP kernels.
Customer Service Representative
Nexrep
April 2017 to August 2018
Answer inbound customer service phone inquiries related to InComm financial service cards (Visa,MIO and others) in accordance .
• Handle all phone inquiries
• Answer calls in timely manner in accordance with InComm goals for call intake;
• Provide timely, accurate and courteous responses to the customers concerns or questions in accordance's
• Preparing and sorting documents for data entry
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted
• Resolving discrepancies in information and obtaining further information for incomplete documents.
• Responding to information requests from authorized members
• Testing new database systems and software updates
• Marketing sales, Supply Chain and Order to cash
Call Center Representative
Florida Blue
January 2017 to March 2017
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information. Customer Service Representative
Stericycle
May 2014 to December 2016
Answer inbound customer service phone inquiries related to InComm financial service cards (Visa, MIO and
others) in accordance with the
• Handle all phone inquiries related to Fast card PIN's, Carrier PIN's, Bellsouth and other related long distance
cards
• Answer calls in timely manner in accordance with InComm goals for call intake;
• Provide timely, accurate and courteous responses to the customers concerns or questions in accordance's with Incomm's regulations.
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted
• Resolving discrepancies in information and obtaining further information for incomplete
• Responding to information requests from authorized members
• Testing new database systems and software updates.
• Prepare onboarding kits (e.g. stationary, T-shirts and mugs)
• Distribute manuals, passwords and guidelines, as needed
• Inform employees on their first tasks (e.g. which programs to download and how to activate their accounts)
• Address new hires’ queries regarding their contracts and payroll Cashier
Wendys
April 2012 to April 2014
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education
HIgh School Diploma
Duval Virtual instruction Academy - Jacksonville, FL August 2011 to May 2014
Skills
• Call Center
• Microsoft Excel
• Customer Service
• Customer Care
• Customer Support Assessments Customer Focus & Orientation -- Highly Proficient January 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Retail Customer Service -- Expert January 2020 Comprehending and responding to retail customer needs. Full results: Expert Attention to Detail -- Highly Proficient January 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Onboarding
• Computer Operation
• Research
• Sales
• Typing
• Upselling
• Cold Calling
• Data Entry
• Technical Support
• Salesforce
• Account Management
• CRM Software
• Communication skills
• Customer service
• Negotiation
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