NY Licensed insurance agent
Resume:
Va
ELSHARIEFF KIRKMAN
P
E
poeticallycontagious@
yahoo.com
A
**** *********-***** **, *********, NY 14770
W
PROFESSIONAL SUMMARY
EDUCATION
*/**/** – Passed New York Life, Accident and Health Insurance Agent/Broker Examination Series 17-55
Skilled & experienced writer, music writer, author, and editor, focused on creating, and completing, artistic works, tailored towards a wide audience.
Hardworking, experienced, customer service representative, focused on completing work quickly, to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks - Dedicated to business success.
Skilled team player, with a strong background in customer service environments. Works well independently to handle assignments and is always ready to go beyond basic work assignments. Quick learner with good computer abilities.
June 2024 Passed New York Health, Accident, and Life Insurance Exam
Broome Community College
2003 - 2006
Binghamton, New York
Business Management
3.0
Binghamton University
2003 - 2006
Binghamton, New York
Business Management
3.0
KEY SKILLS
CUSTOMER RELATIONS
CREATIVE WRITING
COLLABORATION
ANALYTICAL THINKING
PROBLEM-SOLVING
TRAVEL CONSULTATION
TRAVEL COORDINATION
TRAVEL PLANNING
TRAVEL BOOKING
HEALTH AND FITNESS CONSULTING
TEAMWORK
RESEARCH
MULTITASKING
CREATIVE THINKING
SONG WRITING
POEM WRITING
SHORT STORY WRITING
ACHIEVEMENTS
FIRST BOOK PUBLISHED UNDER NATIONALLY ACCLAIMED PUBLISHING COMPANY (VANTAGE PRESS, INC.) - 2009
U.S. TOP 40 SONG: TIME TO GET THAT CASH (REMIX) - 2013
U.S. TOP 40 SONG: TOSS HIM ASIDE – 2017
FEATURED FRONT COVER OF THE NATIONAL MUSIC MAGAZINE “JAMSPHERE MAGAZINE” (NOVEMBER 2017 ISSUE)
FIRST INTERNATIONAL MUSIC TOUR (WITH ROSNER MANAGEMENT) – 2018
TRAVEL AGENT CERTIFICATION (WITH ARCHER TRAVEL SERVICE, INC.) - 2022
EXPERIENCE
May 2006 – September 2009
Customer Service Representative
Nationwide Credit, Inc.
Binghamton, New York
Job Description
Determined charges for services requested, collected payments, and arranged for billing.
Followed escalation procedures to facilitate resolution for complex support issues.
Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.
Maintained and created customer complaint logs to identify chronic customer issues.
Researched customer issues to determine potential solutions and provided high-caliber customer service.
Addressed and resolved customer complaints and account issues or escalated to management.
Verified customer information prior to addressing account issues to support system security.
Engaged with customers to understand and resolve issues and answer product questions.
Completed calls and followed scripts to maintain good call control.
Updated customer accounts with current personal and purchasing information.
Used proven techniques to increase sales and promote high-value products.
Investigated product concerns and communicated with departments to understand customer issues.
January 2023 – December 2023
Package Handler
Fed Ex
Buffalo, NY
Job Description
Sorting/organizing packages delivered to factory
Packaging delivery trucks, for daily shipping
June 2022 - Current
Travel Agent
Evolution/Archer Travel Service, Inc.
2941 Foothill Blvd, La Crescenta, CA 91214
https://www.evotravelagent.com/
https://www.archertravel.com/
Job Description
I consult with Clients about their desired travel location, means of travel, and desired hotels/cruise cabins.
After consultation with Clients, I coordinate, and book their desired travel needs
September 2021 - Current
Health & Fitness Consultant
Happier Healthier Consulting, LLC
Portville, New York
Job Description
I collaborate with Clients, to assist them, with creating health and fitness plans, that help them lose weight, by having them focus on living healthier lifestyles.
January 2011 – Current
Music Writer & Producer
Poetically Contagious Records, LLC
Binghamton, New York
https://www.magcloud.com/browse/issue/1379447?__r=486952
https://www.magcloud.com/browse/issue/215387
https://www.magcloud.com/browse/issue/266306
Job Description
I write and create urban songs for a diverse audience
Producing R&B, Rock, Pop, and Hip-Hop instrumentals
I Manage Poetically Contagious on Domestic & International Tours
I am a Poetically Contagious Worldwide Publicist
September 2009 – January 2012
Author: Thoughts of a Beautiful Mind
Vantage Press, Inc.
New York, New York
https://www.amazon.com/Thoughts-Beautiful-Mind-El-Sharieff-Kirkman/dp/053*******/ref=sr_1_1?dchild=1&keywords=Elsharieff&qid=162*******&s=books&sr=1-1
Job Description
Produced creative content, by applying outstanding writing and editing skills.
Used appropriate voice tones and diction to compose engaging content for audiences of various ages.
Rounded out works by fully developing the central themes, plots and characterizations.
Contact this candidate