Customer Service General Management

**** **** ****** **** #***, Austin, TX ***** 512-***-**** ***********@*****.***

Professional Summary

30+ years of experience in hospitality, restaurant/bar sector, sales, small to large scale client event coordination and transitional restaurant consulting. With the last 4 years focused on consulting and small business ownership. Sound knowledge and understanding of restaurant general management, day to day operations, staff development, food handling and preparation, health department requirements, TABC laws and requirements, planning and directing events/caterings, required county and city permitting, cash handling, and managing of payrolls. Always committing to the best in customer service, satisfying customer and client needs, and upholding the reliable reputation of the organization.

Core Qualifications

●Food and beverage general management.

●Food Handler Manager Certification.

●Tracking and reporting costs of goods, as well as profit and losses (P&L).

●Hiring, training and development of staff.

●Policy, procedure and training manual development.

●Significant understanding of food and beverage preparation.

●Significant understanding of TABC and city, county, state permitting requirements.

●Coordination of logistical aspects of small to large scale events, such as Austin City Limits Festival, ESPN X-Games Austin, Official Member of University of Texas Bevo Blvd Tailgating events, Whitewater Amphitheater concerts, Q2 corporate events, and various HOA events.

●Directing the execution of corporate, social, and private events.

●Maintaining the administrative organization of events.

●Diligently upholding customer service/client satisfaction and building client rapport.

Experience

Owner/Operator

Ain't No Thang But a Chicken Wang Food Trailer, July 2020 – November 2022 (Austin, TX)

●Created concept design and logo

●Created menu concept and original recipes

●Built a client base for special events and caterings

●Coordinated all caterings/special events, food/beverage preparation and logistics

●Managed, trained and supervised staff

●Managed inventory control, ordering and receiving

●Managed account payables to vendors

●Completed tracking/control of P&L and cost of goods

●Managed all cash handling and payroll for all events

●Assured all required permitting was in order for events and catering

●Conducted general management duties of business

●Completed and maintained HR/administrative records

Professional Boxing Coach and Athlete Manager

June 2006 – Present Date (Austin, TX)

●USA Boxing Level 2 Coach

●Certified/Licensed Combat Seconds Coach with Texas Department of License and Regulation (TDLR)

●Over 250 amateur sanctioned bouts experience

●Over 120 professional sanctioned bouts experience

●Professional hand wrapper and Cut Man

●Development and implementation of structured boxing regimen from absolute beginner level to professional national champion

●Networking with event promoters and matchmakers

●Securing of sponsorship for athletes and events

●Development and maintaining of professional relationship with Commissioner of Texas Combat Sports

●Accolades include:

●12+ Golden Gloves Champions

●3 Professional Texas State Champions

●1 Professional National Champion

●Affiliate of Richard Lord's Boxing Gym for 16yrs

Transitional Restaurant Consultant

Jew Boy Burgers, April 2020 – October 2020 (Austin, TX)

●Assisted in the transition from food trailer to first brick and mortar concept

●Development and implementation of systems for food tracking and cost of all goods

●Developed tracking systems for labor cost and control

●Created front of house (FOH) and back of house (BOH) manager training program

●Conducted weekly manager and staff meetings to track progress of brick and mortar opening

●Provided overall administrative support to owner for first brick and mortar opening

●Credited with assisting Jew Boy Burger company's development into what is now 5 establishments

Restaurant Manager

Thai Kun, September 2018 – April 2020 (Covid19 pandemic closure) (Austin, TX)

●Conducted general management duties for a full service restaurant

●Completed daily communication through Hot Schedules

●Hosted daily pre-shift meetings, as well as monthly staff meetings

●Attended weekly P&L meeting

●Responsible for store inventory and completion of P&L

●Created dinner/craft cocktail weekly and seasonal specials, as well as costing for each

●Managed all cash handling and payroll hours

●Established and managed account payables to vendors

●Completed weekly front of house (FOH) and bar staffing schedules through Hot Schedules

●Responsible for hiring and terminating of staff

●Completed HR and New Hire paperwork required for each employee

●Trainer for front of house (FOH) servers, server assistants, hosts and bar staff

Operations Manager

Sourced Craft Cocktails, February 2017 – August 2018 (Austin, TX)

●Coordinated all caterings and special events in Austin

●Ordered/received all alcohol/liquor and needed supplies

●Managed account payables to vendors

●Responsible for craft cocktail preparation and bar design set up

●Served as point of contact for catering and special event clients

●Managed all aspects of assigned caterings and special events

●Conducted operations management duties for caterings, special events and festivals

●Completed weekly event bar staffing schedules

●Trainer for contracted mixologists

●Assured company maintained reliable reputation and customer service at caterings, special events and festivals

Event Catering Coordinator/ Restaurant General Manager

Wahoo’s Fish Tacos, April 2011 – January 2017 (Austin, TX)

●Coordinated all caterings/special events, food/beverage preparation, logistics, and design set up

●Served as point of contact for catering/special event clients

●Built a catering/special events regular client base

●Assured all required permitting was in order for caterings/special events

●Hired and trained catering staff

●Managed all cash handling and payroll for caterings/special events

●Managed account payables to vendors

●Conducted general management duties for restaurant

●Completed weekly front of house (FOH) and bar staffing schedules

●Trainer for front of house (FOH) and bar staff

●Completed and maintained HR/administrative records

●Assured company maintained reliable reputation and customer service at caterings, special events, and in restaurant

Self Employed – Songwriter/Music Artist

January 2000 – December 2010

●Assistant engineer in recording studio

●Songwriter and music publishing with BMI

●Conducted management for other artist, which included task such as tour booking and show promotions

●Marketed and distributed music product as an independent label

●Networked and maintained industry relationships

●During this time supplemented income by maintaining TABC and Food Handler Certification. When schedule permitted worked at establishments such as Chipotle, Blue Mesa, and Z-Tejas.

Examples of High Profile Catering and Special Event Clients:

●ESPN X-Games Austin VIP Athlete Lounge catering

●SXSW Facebook and Instagram VIP Lounge, Caterer for SXSW staff and volunteers

●Austin City Limits Festival food vendor

●Whitewater Amphitheater concert series event food vendor

●Willie Nelson's Luck Ranch Reunion craft cocktail vendor

●Fair Market Austin Event Center craft cocktail vendor

●The Back Yard concert series event food vendor

●Apple employee special events and meetings, small to large scale

●William Grant and Sons brand vendor for events

Education and Certifications

Current TABC Certification

Food Handler Manager Certification

Texas A&M University College Station, 1991-1993, General Studies/ Psychology

References

Mo Pittle – Jew Boy Burgers Owner – 915-***-****

David Gray – Independence Brewery Tap Room Manager – 512-***-****

Richard Lord – Richard Lord's Boxing Gym Owner – 512-***-****

Lori Dellacroce – Wahoo's Fish Taco – 512-***-****

Amy Culp – University of Texas Food and Beverage Coordinator for Athletics – 512-***-****

Contact this candidate