Information Technology Customer Service

Rodney Gransberry Jr.

Baton Rouge, La 225-***-**** ****************@*****.***

Enthusiastic and motivated Entry-Level Information Technology Networker eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Aiming to leverage academic knowledge of networking protocols, troubleshooting, and cybersecurity to provide valuable support in a dynamic IT environment. Known for leadership, teamwork skills, and great communication. I am passionate about furthering my knowledge in the field of IT.

EDUCATION

ITI Technical College

Associate in Occupational Studies Information Technology Networking Qualification Summary

• Active listening

• Excellent Customer Service experience

• Experience in working with teams

• Demonstrated Time Management ability

• Attention to detail

• Problem solving

• Committed to enhancing skills through practice, feedback, and collaborative efforts in improving pseudocode proficiency

• Proficient in computer networking including topologies, protocols and standards, network hardware, cabling and servers, planning and troubleshooting

• Proficient in the use of MS Office Suite (Excel, Word, Outlook, PowerPoint)

• Basic knowledge of database design

• Active directory

• Windows OS

• DHCP

• Familiar with the use of Packet tracer

• Basic understanding of cybersecurity principles and practices. Projects:

Network Design Project

• Designed a small-scale network incorporating VLANs to improve network segmentation and enhance security.

• Configured Cisco routers and switches to establish inter-VLAN communication and ensure optimal network performance.

• Clearly defined the scope of the network design project, including what will be included (e.g., hardware, software, security measures) and excluded.

• Determine the boundaries of the network (e.g., physical locations, remote access requirements).

• Design the physical and logical layout of the network, considering factors like scalability, redundancy, and ease of management.

• Developed comprehensive security strategy including authentication mechanisms, encryption standards, firewall rules, and intrusion detection/prevention systems (IDPS).

• Conduct post-implementation reviews to gather feedback and assess the effectiveness of the network design.

EMPLOYMENT HISTORY

Associated Grocers 05/2022 – Current

Warehouse Order Selector/lift driver

• Utilize “preferred methods” for selecting orders

• Obtain, prepare, and operate an electric pallet jack for operation

• Operating Raymond lift to take pallets down and place up

• Read case labels to properly identify items

• Accurately select full cases and stack them on pallets while placing the correct product labels on each item

• Re-stack items on pallets as needed. Lift and re-position pallets as needed

• Check each order after the order picking process is completed to ensure the product is placed and stacked appropriately on the pallet(s) to prevent damage during transit

• Transfer wrapped pallets to the loading or staging area

• Apply special wrap or ice/dry ice, depending upon the type of food

• Communicate with the voice selection system during the entire shift to process orders

• Interacted in a positive manner with entire warehouse team and promote team-building Walmart 08/2021 – 05/2022

Store Associate

• Proficient in receiving, organizing, and replenishing merchandise in accordance with store procedures.

• Ability to work quickly and accurately to maintain stock levels and ensure shelves are properly stocked throughout the shift.

• Skillful in maintaining an organized and tidy stockroom to facilitate efficient stock retrieval and inventory management.

• Adherence to safety protocols when handling merchandise and operating equipment to prevent accidents and ensure a safe work environment.

• Excellent verbal communication skills to assist customers promptly and courteously, both in person and over the phone.

• Proven ability to resolve customer issues effectively and efficiently to ensure a positive shopping experience.

• Familiarity with point-of-sale systems (POS) and basic computer operations to process transactions and access store information.

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