Office Manager Front

Suzanne Botta

412-***-**** • *********@*****.***

Profile

Strategic, Quality-Focused Professional with 20+ years of cross-industry experience spanning the health care, nonprofit, and corporate sectors. Change Agent who identifies opportunities and develops processes to optimize work flow, efficiency, quality, and customer experience.

Highlighted Experience

Prizant Dermatology/Greater Pittsburgh Orthopedics 2021 to 2024

Office Manager

Managed all aspects of the daily operations of Prizant Dermatology

Ensured all equipment is in working order prior to opening business

Accurately prepared and submitted daily reports to Accounting Division

Check in/Check out patients – cancel and reschedule appointments

Collected copays and cosmetic fees for services rendered

Submitted prior authorizations to insurance for approval on medications

Checked and reviewed all supplies received / copied and forwarded packing slips

to Accounting

Maintained office supplies inventory by checking stocks and ordering new supplies

Prepared new charts and updated existing charts and managed medical records

Perform any and all duties necessary for the efficient operation of the office

Allegheny Health Network (Formerly Straka and McQuone) 2019 - 2021

Front Office Assistant/Scheduler

•Orchestrated operations of a 4-Physician Ear, Nose and Throat Facility

•Oversaw satellite office by opening and closing for business

•Ensured computer equipment was in working order, and rooms were stocked and disinfected according to Covid-19 regulations.

•Interacted and exchanged information professionally to physicians, supervisors, coworkers and patients.

•Conducted scheduling appointments, validated medical benefits and demographics

•Chart preparation included obtaining biopsies and necessary labs for office visits

•Performed any duties necessary for the efficient operation of the office

Forefront Dermatology (Formerly Francis, Costa, & Welsh) 2005 - 2019

Front Office Administration

•Orchestrated operations of a 3-physician dermatology center.

•Coordinated flow of physician calls and administered scheduling for 80+ patients per day.

•Troubleshoot for patients and interface seamlessly with medical doctors and staff to resolve technical or scheduling issues efficiently.

•Prepared schedule and charts; verified customer information (e.g. copays, insurance, medical history).

•Counseled patients on drugs and prior authorization process.

•Advocated for customer and obtained prior authorizations for medications and procedures.

•Leveraged Nexgen EMR to document and confirm demographic and chart details; utilized Labline to authorize and process prescription and biopsy orders and reports.

•Maintained patient confidentiality (HIPAA) and ensure office-wide compliance with corporate standards, as well as federal, state, and local regulations.

•Generated end-of-day technical reports and submit to corporate HQ.

The Western Pennsylvania Hospital Associated Surgeons 2000 - 2004

Operating Room Scheduler

•Managed daily operations of an 11-physician surgical facility.

•Consulted with patients on a wide variety of topics including past medical history, pre-surgery clearances, and care coordination before and after surgeries.

•Coordinated OR scheduling for daily surgical procedures.

•Obtained procedure authorizations and surgery pre-certifications; prepared medical records prior to procedures.

•Trained and supervised new personnel to ensure smooth, continuous operations and service quality control.

Additional Experience

Pharmacy Technician Rite Aid 2013-2016

Assistant to the Director, Roselia Center Catholic Charities 1997-2000

Administrative Assistant to the Director of Internal Audits Giant Eagle, Inc 1990- 1997

Education

AS Liberal Arts & Science: Business & Accounting Community College Allegheny County Pharmacy Technician Western School of Health and Business

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