Customer Service Call Center Specialist

TARA WARREN

OBJECTIVE

EXPERIENCE

SPECTROTEL Neptune, NJ

CUSTOMER SERVICE

REPRESENTATIVE

**/**** -

**/****

Telecommunication services working for the customer service department supporting and troubleshooting.

Responsibilities also included billing adding telephone options such as call waiting caller id's, and others.

Promotions included : Tier Three Repair Group, Quality Assurance/Billing and becoming a trainer for new employees. Office trained in provisioning and programming orders. Customer care responsibilities including: answering high volume calls for busy call center, resolve customer issues while creating a call log,

Repair technician for customer telephone issues which includes customizing telephone features and line repairs. Knowledge base of technical repair issues for customers quick resolution . In house issue resolutions prior to customer roll out.

Quality Control responsibilities included checking orders from start to finish, from sales orders to provisioning to billing.

Meeting all deadlines utilizing standard software that CSR CABS am other softwares.

CINGULAR WIRELESS Woodbridge, NJ

TELECOMMUNICATION SERVICE

SPECIALIST

06/2003 -

10/2004

Responsibilities included customer call center, answering customers queries, service cellular phones, desktop application software Blackberry models. Escalating customers concerns up the management channels log of calls for web based tickets, and resolutions of issues.

Sales support of hardware and software.

AT&T Staten Island, NY

NETWORK ENGINEER/CIRCUIT

PROVISIONER

01/2001 -

06/2002

Responsibilities included computer beta software testing for routed DS1 and DS0 circuits. Worked with city operations for technical resolutions, accelerated expedited orders when requested by top management. Assisted coworkers with workload and took on additional work load.

References are available upon request

CONTACT

***********@*****.***

848-***-****(mobile)

Scranton, PA

EDUCATION

Post-secondary academic degree,

Associate degree

DEVRY UNIVERSITY

09/1997 - 10/1999

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