Customer Service Call Center
Resume:
Rita Ramirez
Beverly Hills, CA *****
***********@******.**
P R O F E S S I O N A L Responsive and adaptable customer ser vice team member attentive to unique needs of
S U M M A R Y individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty.
Work Experience
EXPERIENCE Customer Service Call Center Representative Prescription Solutions - Costa Mesa, CA
February 2012 to April 2020
Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
Demonstrated quality and ser vice standards consistently when responding to requests. Instilled calm in customers by managing escalations and transfers with utmost professionalism. Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
Handled basic account update procedures and common requests to maintain current system information. Implemented new procedures quickly to stay on top of customer requirements and deliver exceptional ser vice.
Senior Customer Service Advocate
Warehouse Distribution - Santa Ana, CA
April 2009 to March 2011
Delivered prompt and professional ser vice to clients directly and as escalation support for junior associates.
Achieved timely resolutions with excellent research and problem-solving abilities. Resolved issues based on thorough investigations of concerns. Updated records with all interactions and customers transactions. Helped improve processes and products by relaying customer feedback. Senior Customer Service Advocate
Physicians Formula - Costa Mesa, CA
April 2006 to January 2009
Achieved timely resolutions with excellent research and problem-solving abilities. Delivered prompt and professional ser vice to clients directly and as escalation support for junior associates.
Advocated for company brand with established, new, and dissatisfied customers. Maximized efficiency and customer satisfaction by proactively managing order processes. Education
Medical Billing
West LA College - Los Angeles, CA
April 2002 to April 2002
E D U C AT I O N General Diploma in General
Culver City High School - Culver City, CA
June 1996 to June 1996
Skills
• SKILLS Fluently Bilingual English/Spanish Type 50 WPM Data Entr y
• Medical coding
• Insurance verification (10+ years)
• Medical billing
• CPT coding
• Medical office experience
• ICD coding
• English
• Customer service (10+ years)
• Typing 50 WPM (10+ years)
• Spanish
• ICD-10
• Medical records
• Medical receptionist
• HIPAA (10+ years)
• Medical terminology (10+ years)
• Order entry (2 years)
• Phone etiquette (10+ years)
• Microsoft Excel (5 years)
• Microsoft Office (7 years)
• Microsoft Outlook (4 years)
• Time management
• Word processing (7 years)
• Office experience (9 years)
• Home care
• Computer literacy
• Section 8 (2 years)
• Microsoft Word
• Data entry
• ICD-9
• Typing
• Communication skills
• Dispatching
• Bilingual
• Shipping & receiving
• Retail sales
Languages
• Spanish English - Expert
Additional Information
Medical billing certificate
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