Security Clearance United States
Resume:
ANTHONY G. WILLIAMS JR.
Cincinnati, OH
*******@*****.***
PROFESSIONAL SUMMARY
Administrative and Personnel Management Professional and Military Veteran with a Secret Security Clearance and over 8 years of proven experience in the United States Air Force and over 4 years of relevant experience in the banking industry. Possesses an extensive background in cross-functional team building, adaptive leadership, talent management, and an instinctive ability to identify and analyze issues within systems and processes. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost- effectively. Routinely lauded for the ability to adapt and master new technology; equally successful in both team and self-directed settings. Leverages all of this with the unique ability to deliver quantifiable results through intrinsic understanding how strategic objectives are reached through dynamic human approach.
PROFESSIONAL EXPERIENCE
Accenture (Remote Position)
●Coordinated management for the distribution of contract comprehension
●Distributed over 450 encrypted documents through Microsoft Azure cloud computing service enabling daily operations for over 1,200 vendors
●Managed a Microsoft Excel based multi-person tracker to ensure project timeline effectiveness. Worked alongside a twelve member team, ensuring an increase of 90% efficiency across fellow associates
●Oversaw the upload of 1,280 encrypted documents into to a secure digital storage platform
Administrative Supervisor
●Supervised the performance and daily taskings of an administrative team of 2 personnel; streamlined and implemented collaborative methods to provide administrative support for a 200-person organization
●Systematized and managed the use of a digital training management system; monitored the training requirements and administrative actions of the entire organization and increased reporting accuracy by more than 85%
●Provide break-fix support for laptops, desktops, tablets and associated hardware peripherals
●Provided strategic and sustainable human capital solutions aligned to the organization’s strategies, initiatives, programs, and projects to critical training drivers and administrative requirements
●Oversaw all program management functions for 54 individual programs from startup through completion; included establishing and monitoring timelines, methodologies, team task assignments, and all Key Performance Indicators
●Led process modeling sessions to streamline the decision-making matrix across the organization; leveraged and promoted the use of digital systems integration to maximize information sharing and collaboration
●Respond to end-user requests for updates on ticket status and promptly follow up as needed
●Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
●Streamlined projects, categorized programs, and galvanized administrative policies to increase efficiency throughout the organization; worked with his team to improve their efficiencies by over 90%
●Provided technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries
●Oversaw the use of both analog and digital systems to manage multiple calendars, transcribe minutes from meetings, conduct research, and to maintain electronic and hard copy filing systems
●Offered advice and consultation to senior leadership and staff on modernization initiatives, workforce design updates, and training plans; improved administrative readiness of the organization by more than 85%
ANTHONY G. WILLIAMS JR., PAGE TWO
Bank Teller
●Opened and closed a variety of types of accounts and provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
●Cross-sold bank products, answered inquiries, informed customers of new services and product promotions, ascertained customers’ needs, promoted strong customer and client interactions, and cultivated relationships
●Maintained supply of currency and turns in excess cash and mutilated currency to head teller; reconciled cash drawer by proving cash transactions, counting and packaging currency and coins
●Completed special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
●Recorded transactions by logging cashier’s checks, traveler’s checks, and other special services; prepared currency transaction reports and reconciled loan coupons and other transactions with zero incidents
●Contributed to meet branch business goals as well as individual sales and customer service goals; demonstrated incredible risk management decisions including displaying a solid knowledge of fraud prevention and robbery
●Tracked, recorded, reported, and stored controlled information related to transactions, bank supplies, and customers; ensured all information was accurate and complete
Branch Banker
●Work is performed under general direction according to set parameters and set sales / performance targets
●Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service
●Professional development - PNC University, an in-house career growth and employee development program
●Assist the Branch Manager with efficient operations of the branch including reporting and audit items
●Work with other Personal Bankers to assist with any customer issues
●Develops and deepens customer relationships by providing outstanding customer service following a focused cross-selling strategy
ANTHONY G. WILLIAMS JR., PAGE THREE
UNITED STATES AIR FORCE – Various Locations Nov 2013 - Present
PNC BANK - Cincinnati, OH Oct 2012 - Nov 2013
PNC BANK – Cincinnati, OH Oct 2021 - July 2022
Accenture – Cincinnati, OH Jul 2022 - Present
EDUCATION
Bachelor of Science in Business Analytics,
Xavier University
09/2020 – present
Associate of Applied Science in Law Enforcement,
Community College of the Air Force 09/2018 – 05/2020
PROFESSIONAL MILITARY EDUCATION
Airman Leadership School
Air Advisor Level A Course
Resiliency in the Workforce Course
Basic Personnel Management Course
Equal Employment Opportunity Course
Mass Communications Foundations Course
Information Management Fundamentals Course
Electronic Security Systems Managerial Course
Sexual Harassment/Assault Response Program Course
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