Customer Service Crew Member
Resume:
**** ****** ** *****, ** ***** Apt. *A
*****.**@*****.***
SCOTT JOHNSON
SKILLS
7+ Years of Customer Service Experience, Management/Leadership, Point of Sales System, Food Safety, Efficient Problem Solver, Dependable, Multitasker, Effective Communicator, Attention to Detail, Timely, Adaptable.
EXPERIENCE
Zero catering - Crew member
03/14/2024- 04/23/2024
● Prep the service table for lunch.
● Receive, weigh and dictate the weight and quantity of food brought in by vendors. Royal fusion -Server/ bartender
● 01/14/2024 - 02/4/2024
● Great guest at the door.
● Take orders
● prepare alcoholic beverages ● serve food to the table. Ruth’s Chris Steakhouse, Aventura —
Server
May 2022- December 2024
● Taking Orders: Accurately taking food and beverage orders from guests, ensuring any special requests or dietary needs are noted.
● Serving Food and Beverages: Delivering food and drinks to the table in a timely and professional manner.
● Knowledge of Menu: Having extensive knowledge of the menu items, including ingredients, preparation methods, and pairings, to answer any guest questions.
● Adhering to Policies: Following the restaurant's policies and procedures, including health and safety regulations.
● Processing Payments: Handling payment transactions accurately and efficiently. Ruth’s Chris Steakhouse, Aventura — Food Runner
March 2022 - May 2022
● Assist wait staff with running the food according to seat numbers in a timely fashion
● Respond appropriately to guest requests and communicate guest requests to the server immediately.
● Extend courteous departures when guests leave, by thanking them and inviting them to please come back.
● Ensure extraordinary guest service standards are maintained at all times. The Gramercy Miami, Coral Gables — Server
March 2021 - March 2022
● Answer questions about the menu while providing food and drink suggestions.
● Transmit orders to the bar and kitchen by recording guests’ choices, dietary needs, and special requests via P.O.S System.
● Up-sell menu items when appropriate
● Provide excellent customer service by anticipating guests' needs before they ask and maintaining an enthusiastic attitude.
● Deliver an accurate bill promptly and at the right time. Kforce, Remote — Customer Service Representative
March 2020 - March 2021
● Handled more than 75 calls daily providing exceptional listening skills to determine the nature of their call to clearly and precisely professionally address their inquiries.
● Comply with keeping the claimant's personal information confidential and assisting them via email or chat.
Swan, Miami — Server Assistant/Bar Back
February 2019 - March 2020
● Maintained HACCP sanitation standards.
● Refilled drinks and food items.
● Cleared and set tables.
● Ensured the bars were fully stocked
Whole Foods — Customer Service Supervisor
August 2017 - February 2019
● Managed a staff of 48 team members.
● Resolved customer complaints, and provided relevant information.
● I counted the money in cash drawers routinely to ensure that the amounts were correct. United States Army — Sergeant(E5)
January 2012 - May 2017
● Effectively managed a unit of 30 soldiers, coordinated schedules, and enforced policies by negotiating conflicts fairly but firmly.
● Ensured units were up to standard by conducting semiannual and monthly audits.
● Ensured training and development of soldiers and future E5’s by conducting classes and giving progress reports.
EDUCATION
Grace H Dodge Technical High School, New York — High School Diploma
September 2008 - June 2011
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