Customer Service Team Member

Emily Hornsby-Pierce

910-***-**** ● Henderson, NV ● *******@*****.***

EXPERIENCE

Hostess/Cocktail Server

July 2023- Present

CarverSteak Las Vegas, NV

●Seat guests and manage seating chart.

●Monitor restaurant activity to determine seating and dining flow.

●Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

●Performs opening and closing duties as needed.

●Courteously answer phone calls and make/manage guest reservations.

●Take drink orders.

● Make drinks while giving guests a high class presentation.

Online Grocery Pickup Team Member

Sept 2022- June 2023

Walmart Omaha, NE

●Fulfilled customer orders by reviewing orders- locating, preparing, and packaging merchandise, ensuring the accuracy of orders before pick up, and consulting with the customer as needed to ensure satisfaction.

●Provided customer service by acknowledging the customer, assisting with purchasing decisions, locating merchandise, helping customer concerns, and promoting various products and services, while maintaining a safe and pleasant shopping environment.

Front End Team Member

Feb 2022- Sept 2022

Target Wilmington, NC

●Worked self checkout, and checkout lanes.

●Quickly fulfilled customer drive up orders, and followed instructions to maintain all safety protocols.

●Handled customer service desk, including returns, fixing orders, and making sure the front of the store was organized.

●Worked closely with guests in high paced environments to ensure they had a pleasant experience.

Grocery Clerk and DSD Receiving

Jan 2021 - Feb 2022

Publix Carolina Beach, NC

●Helped customers locate, select, and purchase items.

●Accepted and scanned in inventory.

●Stocked and detailed inventory.

●Promoted sales and new products.

Sales Associate

Dec 2019 - Dec 2020

Island Ice Carolina Beach, NC

●Fulfilled orders via POS

●Stocked and rotated product

●Took pickup orders over the phone and full-filled them

●Followed proper protocol to maintain strict health and sanitation safety.

•Data Entry for company, managed essential data input tasks ensuring data accuracy and maintained company databases expertly.

Team Member

Jan 2019 - Dec 2019

Sheetz Beckley, WV

●Prepared food and beverages

●Handled cash, personal check, credit card, and trucker EFS check sales

●Followed proper protocol to maintain strict health and sanitation safety.

Cafe Member Jun 2018 - Dec 2018

Speedway Athens. TN

●Prepared ingredients and baked goods

●Unloaded trucks and organized product

●Maintained customer relations

●Served food to customers quickly and efficiently.

EDUCATION

Covenant Promise Christian Academy High School

SKILLS

Customer Service Teamwork Flexibility Leadership Conflict Resolution Square POS StoreLine POS SIIMS Excellent Typing Skills Data Entry Serving

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