Data Entry Customer Service

FAITH MWALILI

PERSONAL DETAILS

Contact: +254-*********

Email: **********@*****.***

Nationality : Kenyan.

Passport No : CK83559

PROFESSIONAL SUMMARY

I am responsible for accurate entering of company data and keeping records u-to-date.

I am proficient in Microsoft excel and Google sheets, with a proven track record of meeting tight deadlines and maintaining a 99% accuracy rate.

I am highly organized and detail-oriented Data Entry Operator with over 5 years of experience in data entry and customer service.

PROFFESSIONAL EXPERIENCE

WORK EXPERINCE

Abbey Resort & Restaurant

2020 to date

Position: Front Office Administrator & Secretary

Roles:

• Data Entry & Auditor

• Collecting data and inputting information into databases.

• Updating databases with new or revised information as necessary.

• Retrieving records and electronic files from the database.

• Performing regular backups of information to ensure data preservation. Abbey Resort & Restaurant

Jan 2018 – June 2020

Position: Receptionist

Roles

Greeting visitors.

Managing security and telecommunications systems.

Handling queries and complaints via phone, email and general correspondence.

Transferring calls as necessary.

Managing meeting room availability.

ACADEMIC QUALIFICATIONS

Taking and ensuring messages are passed to the

appropriate staff member in time

Abbey Hotel

2014 - 2017

Position: Room attendant

Roles

Greeting guests and responding to queries

Changing bed linen and making beds

Replacing used towels and other bathroom amenities, such as shampoo and soap

Replenish bath care products

Restock beverages and food items in the mini-bar

Sweeping and mopping floors and entire cleaning of the rooms and bathrooms. Karen Sports House Limited:

2012-2013

Position: Customer Service Attendant

Roles

Listen to customers’ questions and concerns, and provide answers or responses

Provide information about products and services

Take orders, calculate charges, and process billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken 2018 : DIPLOMA IN FRONT OFFICE MANAGEMENT

Prime School of Business Management Studies.

2015 : KARENGATA DRIVING SCHOOL

Professional Kenyan Driving License

2014 : ACK KAREN COMPUTER SCHOOL

Certificate in Computer Packages

2011 : IKALYONI SECONDARY SCHOOL

Kenya Certificate of Secondary Education (KCSE)

PERSONAL SKILLS

REFERENCES:

Ability to meet & exceed the set goals and objectives

Good interpretation and demonstration skills

Creativity and flexibility have been fundamental in producing achievements.

Quick learner & self-motivated to follow through to the completion of tasks.

Ability to work under pressure both independently and in a team.

Customer service (Handling Difficult customers, Telephonic skills, Business Etiquette, Handling Complaints)

MS Office ( Word, Excel & PowerPoint)

International computer driving licenses(ICDL)

Cashier skills e.g. POS MACHINE

Excellent customer service

Data entry and administration skills

Excellent command of English both verbal and written Will be submitted upon request.

Contact this candidate