Call Centre Customer Service
Resume:
CURRICULUM VITAE
OF
ALESSANDRO ANTONIO
JAARTS
Curriculum Vitae of ALESSANDRO ANTONIO JAARTS
Personal Vision
To whom it may concern
I am writing to enquire if you have any vacancies in your company. I enclose my CV For your information.
As you can see, I have work experience in an office environment, Banking and Call Centre, and Sales. The call Centre gave me varied skills and the ability to work with many different Types of people. I believe I could easily fit into your team. I can work hard and stay focused on my personal goals and reaching your company Goals.
I am self-motivated, I work well with people and even better under pressure. I’m a
Fast learner. I have the attitude, loyalty, work ethic and skill that is required to not only Meet my expectations but exceed them in every task I do.
I have excellent references and would be delighted to discuss any possible
Vacancy with you at your convenience.
In case you do not have any suitable Openings at the moment, I would be grateful if you would keep my CV on file for any
Future possibilities.
My goals and aspiration:
I’m a hard worker, fast learner enjoys challenges and being given the opportunity to gain the knowledge to tackle problems encountered in my working environment. I am honest, reliable and punctual at all times and strive for efficiency in both work and home environment.
Yours sincerely
ALESSANDRO ANTONIO JAARTS PERSONAL DETAILS
SURNAME JAARTS
NAME ALESSANDRO ANTONIO
DATE OF BIRTH 1 FEBRUARY 1993
ID NUMBER 930**********
ADDRESS 1210 ANDREW LALLY STREET
WESTBURY
EXT 3
2093
CELLPHONE NUMBER 072-***-****
NATIONALITY SOUTH AFICAN CITIZEN
MARITAL STATUS SINGLE
GENDER MALE
HEALTH GOOD
RELIGION CHRISTIAN
MARITAL STATUS SINGLE
HOME LANGUAGE ENGLISH
OTHER AFRIKAANS
LANGUAGE PROFICIECY AFRIKAANS & ENGLISH
HEALTH EXCELLANT
HOBBIES READING, SOCCER, TRAVEL AND TOURISM
PROGRAMS
*** ACADEMIC QUALIFICATIONS***
LAST SCHOOL ATTENTED CORONATIONVILLE SECONDARY
SCHOOL
HIGHEST STANDARD PASSED MATRICULATED 2011
SUBJECTS ENGLISH
AFRIKAANS
LIFE ORIENTATION
BUSINESS STUDIES
HOSPITALITY STUDIES
MATHEMATICAL LITERACY
TOURISM
Prior Learning Center
National Certificate Contact Centre and Business Process Outsourcing Support
Level NQF level 3
Reference number ADC3029
Reference Tessa (011*******)
COMPUTER LITERATE MS WINDOWS
MS WORD, EXCEL, MS POWER
POINT, INTERNET
DATA CAPTURING, TYPING
TECHNIC, OUTLOOK
CTU COLLEGE COMPTIA A+ CERTIFICATE
Employment details
Company VODACOM CUSTOMER SERVICE(ISON)
Industry Telecommunications
Dates 01 November 2021 to Present
Position Consultant
Job Description and Duties: -
Handling of Inbound Calls and Customer Service(80-100calls)
Dealing with client enquiries, Sim card activations, complaints
Technical helpdesk device support
Dealing with Client Technical Enquires
Account details
Reference: Cindy Chauke
Contact details. 073-***-****
Company NSC Global
Industry Information Technology
Dates 03 December 2017 to 30 April 2019
Position IT Technician/Helpdesk
Key skills for maintenance engineers
An ability to work well under pressure
Good verbal and written communication skills
Relevant technical knowledge
Problem-solving skills
Efficiency and organization
Team working skills
Take initiative
Ability to work independently and under pressure
Job Description and Duties: -
Handling of Inbound Calls and Customer Service(40-100calls)
Dealing with client enquiries and issues.
Setting up IOS & Android devices.
Setting up new hardware for users (Laptop & Desktop)
Enrolling new MacBook devices.
Follow-up on and update customer status and information
Troubleshooting hardware and software related issues
Install, maintain and troubleshoot applications, including general usage assistance
Track, log and monitor all technical issues
Installing and replacing peripheral devices
Provide staff and users with assistance solving computer and user devices
Answering customer queries by phone, e-mail, and other electronic communication
Reference: Llewellyn Alexander
Contact details: 011******* - 081*******
Company ABSA Telephone Banking
Industry Banking
Dates 01 April 2016 to 31 October
Position Consultant
Job Description and Duties: -
Handling of Inbound Calls and Customer Service(80-100calls)
Dealing with client enquiries
Doing Electronic Payments
Complaint Enquiries System
Handling of Inbound Calls and Customer Service
Dealing with Client Technical Enquires
Payment and Transaction Support on Electronic banking
Complaint Enquiry System
Company
Standard bank: 21 September 2015 to 5 December 2015
Role: Administrator scanning process
Duties: Making sure all documents are scanned for
Fica and banking books and update of any
Of the data is not corresponding with the
Information provided by the bank.
Reference: Mathapelo
Contact details. 083*******
STANDARD BANK 05 JAN 2015 to 31 JUL 2015
Role Investigators/Administrators:
Duties Standard Bank BDS/NDS experience, specifically relating to understanding Activity Log Files (ALF’s)
Capturing of information and lookup of data using Microsoft Excel
Data capturing using BDS/NDS Activity Log Files (ALS) to obtain specific customer related transactional information for auditing purposes.
Interpretation of BDS/NDS Activity Log File (ALF) transactional information compared to customer statements in order to identify discrepancies.
Document management using Shared Drive to store and distribute supporting documentation
Search and query supporting documentation using the Image Archive application
Reference Jaco Fick
Contact Details 072*******
STANDARD BANK (02 Sep 2014 to 05 Dec 2014)
Back scanning process
Role (Branch consultant)
Duties Compiling customer accounts in numerical order according
to Fica requirements.
Investigated the accounts for the customer to be FICA
Compliant (BDS/INTRANET)
Once completed the files were sent to GOUS (Metro File).
Reference Project Manager Busi
Contact details 082*******
Multichoice Contact Centre 16 July 2012 to 31 Jan 2014
Title Call Centre agent
Duties Inbound and Outbound calls
Assisting customers with their accounts
Outbound calling to assist clients with technical errors
Resolve within durational time
Reference Line Manager Raiz Dangor
Contact Details 083*******
Email **********@*****-******.**.**
Reason for leaving Career growth and to expand and broaden my
Knowledge
Contact this candidate