Customer Service Data Entry

Andrea Daniel

Tucson, Arizona *****

**********@*****.***

(520) 987- 3100

Customer Service Professional

Customer Service professional with over 9 years Cashier experience 3 yrs of management and over 5 years of retail experience with a Service Orientation and reliable work style plus an assertive and energetic attitude. Able to maintain a clean and organized work area, operate a variety of POS Systems, and provide Customer Service support in a fast paced work environment while active listening and maintaining a high level of productivity. Skills & Abilities

Professional Experience

Eegee’s, Tucson, Arizona 2018 - Present

Shift Leader

Interpersonal Communication

Cash Handling

Multi-Line Phone Systems

Office Equipment Operation

Mail Distribution

Problem Identification & Problem Solving

Internet Savvy

Data Entry

Microsoft Excel

Microsoft Outlook

Microsoft Word

Leadership

Opening and Closing

Workspace Maintenance

Social Perceptiveness

Perform various financial activities, such as cash handling, deposit preparation, and payroll. Resolve customer complaints regarding food service. Present bills and accept payments, compile and balance cash receipts at the end of the day or shift. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Train workers in food preparation, and in service, sanitation, and safety procedures. Supervise and participate in kitchen and dining area cleaning activities. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets. Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Fry’s Food & Drug Store, Tucson, Arizona 2016 - 2018 Cashier

Crystal Stairs, Long Beach, CA 2015 - 2016

Care Provider

Circle K, Tucson, Arizona 2014 - 2016

Education

San Pedro High School, San Pedro, CA

High School Diploma 2010

Received payment by cash, check, credit cards, vouchers, or automatic debits, processed merchandise returns and exchanges, cashed checks for customers.

Issued receipts, refunds, credits, or change due to customers, helped customers find the location of products. Greeted customers entering establishments, Answered customers' questions, and provided information on procedures or policies.

Maintained a safe play environment.

Observed and monitored children's play activities. Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Supported children's emotional and social development, encouraging understanding of others and positive self- concepts.

Sanitized toys and play equipment, dressed children and changed diapers. Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculated total payments received during a time period, and reconciled this with total sales. Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Established or identified prices of goods, services, or admission, and tabulated bills, using calculators, cash registers, or optical price scanners.

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