Customer Service Call Center

Denese Ross

Columbus, OH *****

Summary:

Denese leads a project aimed at improving patient and visitor experiences in healthcare facilities by optimizing check-in and transfer processes. The team assists patients through registration, guides them to designated areas, and prioritizes their comfort and safety. Effective communication and collaboration with healthcare staff are emphasized for a cohesive patient journey. Additionally, they manage customer inquiries, particularly focusing on My Care Ohio enrollment procedures, ensuring efficient application processing and comprehensive customer interaction management for smooth enrollment and onboarding.

Skills:

Technical Support

Phone Etiquette

Patient Care

CSR

Customer Care

Call Center

Customer Service

Customer Support

Manufacturing

Medical Billing

Education:

High School Diploma from Samuel J Tilden High school, NY- 2000

Work Experience:

OSU MEDICAL CENTER - Columbus, OH

Patient Experience Specialist

September 2022 to February 2024

Greeting and assisting patients and visitors during the check-in process to ensure smooth and efficient registration.

Providing guidance and directions to transfer patients to their designated areas within the healthcare facility.

Ensuring patient comfort and safety during the transfer process, addressing any concerns or needs promptly.

Collaborating with healthcare staff to maintain communication and coordination throughout the patient's journey within the facility.

Assisting patients and visitors with checking in. Transfer the patient to a designated area in the facility.

Automated Health systems, OH

Customer Service Representative

September 2013 to March 2022

Manage incoming calls promptly and provide effective assistance to address customer inquiries.

Operate within both inbound and outbound call center environments to ensure seamless communication with customers.

Specialize as an enrollment specialist, particularly focusing on My Care Ohio enrollment procedures.

Efficiently process applications to facilitate smooth enrollment and customer onboarding.

Demonstrate expertise in handling various aspects of customer interactions and enrollment processes.

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