Customer Service Data Entry
Resume:
Tasha Williams
Birmingham, AL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Internet Sales Consultant
Jim Burke Automotive Group - Birmingham, AL
May 2019 to Present
Assist with sales, provide customer service, handling incoming calls, handle incoming internet leads, give sales quotes, give customers detail specifications on vehicles,data entry Lead Server and Trainer
Paw paw patch - Birmingham, AL
January 2018 to May 2019
• Stock food, server, provide customer service clean station and front counter, sweep and mop Tax Preparer
Liberty Tax Service - Birmingham, AL
January 2016 to March 2018
Responsibilities
Prepare and consult customers on tax returns
store manager
hickory farms - Birmingham, AL - September 2014 to January 2016 Responsibilities
Over see 8 sales associates, stock, run register, deposit daily sales, etc Accomplishments
We have reach sales goals at 89% year to date.
Skills Used
Computer, customer service, and sales
Claims Processor
Infinity insurance - Birmingham, AL
January 2014 to August 2014
Data entry, inbound claims, customer service, assist customer with insurance Internet Specialist
Serra Nissan - Birmingham, AL
February 2013 to October 2013
Process inbound claims,provide customer service,and data entry sales associate / receptionist
ADAMSON FORD - Birmingham, AL
February 2011 to December 2012
• Worked as team lead, provide customer service,data entry,assist with sales,locate and sale vehicles, handles internet quotes as well as inquires.
• Greeted customers in a friendly manner
• Communicated with customers over the phone
• Responsible for resolving all customer complaints Sales Associate / Receptionist
Adamson Ford - Birmingham, AL
August 2006 to November 2010
• Provided a quick and exceptional customer experience
• Maximized sales transactions
• Answered incoming calls
• Worked as team lead
• Answered customer questions
• Communicated with customers over the phone
• Responsible for resolving all customer complaints
• Helped ensure customer satisfaction
Teacher's Aid/Secretary
Department of Defense School System - London, OH
September 2004 to May 2006
Assist with lesson plans, teach math and english for k-5, assist with recess, light data entry Customer Service Representative
Navy Exchange - London, OH
February 2003 to April 2006
Bank Teller
Community Bank - London
February 2003 to February 2004
London, England
May 2002-February 2003
Front Desk Clerk
Super 8 Hotel - Homewood, AL
December 2021
check in and out customers, take payment, provide customer service, light data entry, light cleaning and occasional fix breakfast for customers
Internet Sales Consultant
Jim Burke Automotive - Birmingham, AL
May 2019
Data enty, take incoming and out going calls, assist with sales, locate vehicles online and provide customer service
Education
Some college in Human Resource Management
University of Maryland
August 2002 to August 2004
West End High School - Birmingham, AL
May 1997
Skills
• Computer literacy
• Cash handling
• Detailing
• Visual Basic
• Microsoft SQL Server
• Sales
• Hotel experience
• Guest services
• Upselling
• Java
• Outbound sales
• Telemarketing
• Tax experience
• Phone etiquette
• Filing
• Accounts receivable
• Computer networking
• Computer skills
• DoD experience
• Accounting
• Operating systems
• Quality control
• Serving
• English
• Microsoft Powerpoint
• Data entry
• Cleaning
• Math
• Store management
• Microsoft Word
• Dealership experience
• Computer operation
• Microsoft Excel
• Retail sales
• Front desk
• Teaching
• Customer service
• Windows
• Accounts payable
• Cashiering
• Microsoft Office
• Organizational skills
• Communication skills
• Administrative experience
Languages
• Engly - Expert
Assessments
Call center customer service — Completed
December 2019
Applying customer service skills in a call center setting. Full results: Completed
Basic computer skills — Completed
December 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Night auditor (hotel) — Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Sales skills — Completed
December 2020
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Accuracy — Proficient
July 2020
Entering data quickly and accurately
Full results: Proficient
Working with MS Word documents — Completed
May 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Work style: Reliability — Familiar
February 2021
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
PROFESSIONAL SKILLS
Basic Accounting, Accounts Receivable/Payable,
Customer Service, Interpersonal Communications, Administration Quality Control, Organizational, Scheduling, Filing, Copying, Scanning Cash Handling, Retail Sales, Learning Developmental skills COMPUTER SKILLS
Windows 98, 2000, XP; MS Word, Excel, Access, Power Point Visual Basic, Word Perfect
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