Customer Service Specialist

DAVINA

FRANKLIN

312-***-**** · Chicago, IL · ****************@*****.***

PROFESSIONAL SUMMARY

Diligent Customer Service Specialist that brings top skills in customer service, data entry, and conflict resolution. Recognized for going above and beyond for patients within guidelines and professionalism to maintain patient satisfaction and retention. Motivated team player committed to contributing to company goals.

SKILLS

Issue and Complaint Resolution

Call Documentation

CRM Software

35 WPM Typing

Medical Terminology

Microsoft Office Suite

Google Suite

Navigating Dual Monitors

Problem Solving

Call Center Remote Work Environment

EXPERIENCE

Customer Service Specialist (Remote IL)

Upgrade Construction Inc June 2021 - Oct 2023

Handled inbound calls from customers with repair inquiries

Scheduled repairs and exceeded sales target

Document call related information in CRM

Process payments and schedule call back for agents

Made outbound calls to follow up on repair inquiries

Behavioral Health Associate Conway, Arkansas

Little Creek Behavioral Health August 2020 – February 2021

Assist with behaviors making sure clients don’t hurt self or staff.

Educated clients on important life skills, including housekeeping and food preparation

Documented behavioral incidents thoroughly to keep accurate records for each client

Continuously support clients through avoidance of harmful substances and ongoing support

Residential Care Technician Conway, Arkansas

Conway Human Development Center

February 2016 – August 2020

Support clients with daily living

Prep clients for class and take them to class

Feed and bathe clients and clients rooms daily

Interact throughout the day to keep them going

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

PENN FOSTER April 2021

ASSOCIATES OF SCIENCE MEDICAL ADMINISTRATIVE ASSISTANT

ULTIMATE MEDICAL ACADEMY Graduating January 2025

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