Customer Service Data Entry
Resume:
Cherry
Caliedo-Pappas
*******************@*****.***
As a responsible employee, I am committed to all assignments and complete them with a positive attitude. I am a people person who enjoys interaction with customers and colleagues to ensure a smooth process to accomplish transactions.
Skills
• Typing
• 10 Key Calculator
• Order/Data Entry
• Troubleshooting
• Microsoft Office Programs
• Office equipment
Experience
AUGUST 2014 – OCTOBER 2020
Service Agent III / American Red Cross / Tucson, Arizona
• Recruitment/Scheduling – Contacting customers to schedule donation appointments.
• Tech Support – Assisted customers to navigate their online account or phone applications.
• Customer Service – Answer incoming calls and address inquiries as needed.
• Disaster Relief – Answer incoming calls and direct to proper sponsor for resolution. JANUARY 2014 – AUGUST 2014
Service Agent I – American Red Cross (Temp to hire position / Adecco / Tucson, Arizona
• Recruitment/Scheduling – Contacting customers to schedule donation appointments.
• Tech Support – Assisted customers to navigate their online account or phone applications.
• Customer Service – Answer incoming calls and address inquiries as needed.
• Disaster Relief – Answer incoming calls and direct to proper sponsor for resolution. DECEMBER 2010 – MAY 2013
Payroll / Courier / Step by Step / Mililani, HI
• Payroll – Processed weekly payroll and tips for 12 employees utilizing QuickBooks.
• Scheduling – Generate weekly route delivery schedule utilizing Excel.
• Newspaper Route Delivery and Distribution – Pick up newspaper from distribution center, sort by route, and distribute to couriers for delivery. Execute delivery of 500 plus newspapers for my personal route within a four-hour timeframe.
2
FEBRUARY 2005 – DECEMBER 2010
Data Entry / S&K Sales / Kapolei, HI
• Billing / Order Entry – Enter orders into computer system for order fulfillment to achieve customer request date.
• Shipping – Compile necessary documentation for interisland shipping and order fulfillment.
• Customer Service – Resolve incoming inquiries from manufacturers regarding products and services or order discrepancies. Solve manufacturer or customer request for expedited delivery. FEBRUARY 2004 – FEBRUARY 2005
Phone Order Clerk / Shimaya Shoten / Honolulu, HI
• Order Entry / Customer Service – Receive customer phone orders and manually process invoices for order fulfillment.
JANUARY 2002 – FEBRUARY 2004
Cake Decorator / Sam’s Club / Pearl City, HI
• Baker – Prepare frozen cakes for daily orders and counter sales.
• Cake Decorator – Assemble and perfect next day orders prior to end of shift.
• Customer Service – Provide and coordinate weekly bakery mania for club members and guests. Respond to questions regarding new products and assist with customer purchases. JANUARY 1998 – JANUARY 2002
Waitress / Hostess / Liliha Bakery / Honolulu, HI
• Sales / Waitress – Take customer orders for coffee shop and maintain a clean dinning area.
• Customer Service – Greet incoming patrons and process phone orders for bakery. Education
MAY 1989
High School Diploma / Farrington High School / Honolulu, HI
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