Social Media General Manager

Experience Assembler, Mobile Assembly, Inc - Nov *019 - Present

Apprentice / Installations, BA Electric - Aug 2017 - Nov 2019 VIP Manager, Blue Martini, WPB, FL – Aug 2017 - Jan 2018 Customer relationship management, built relationships with repeat VIP customers, and networked to create new clientele via phone calls, texts, social media or in person. Reconciled payments, billing and tips.

Managed reservations and ensured availability of inventory and staff. Researched and handled customer comments and feedback.

General Manager, Off The Hookah, WPB, FL – April 2008 - Jan 2017 Oversaw activities directly related to making products or providing services. Directed and coordinated various departments within the business related to production, sales, and product distribution. Reconciled financial statements and sales reports. Oversaw productivity as well as personnel performance, analyzed cost reduction and program improvement.

Wrote schedules and assigned duties and established and implemented departmental policies, goals, and objectives. Determined staffing requirements, interviewed, hired and trained new staff or oversaw those personnel processes.

Planned and directed events such as sales promotions and event nights, coordinated with other department heads.

Oversaw the movement of goods into and out of the club as well as developed and implemented various marketing strategies.

Education Homestead High School, Homestead, FL

Miami Dade College, Homestead, FL

Al Dessaro Maximum Potential Institute, City College, Ft. Lauderdale Skills Patient with strong organizational skills and multi tasking experience. Many years of analytical and cost management experience. Excellent selling skills with a persuasive manner. Able to adhere to deadlines. Capable of effectively prioritizing and delivering to a high standard whilst under pressure. Customer service oriented. Able to receive feedback and apply it.

References available upon request

Charles

Bartless

1873 SW Penrose Ave

Port Saint Lucie, FL 34953

561-***-****

***************@*****.***