Customer Service Representative

PAMELA ADJRAH

Greensboro, North Carolina, 336-***-****, ********@*****.***

PROFILE Dedicated and results-driven customer service professional with a proven track record of delivering exceptional service in fast-paced environments. Seeking a challenging position as a Customer Service Representative where my strong communication skills, problem-solving abilities, and commitment to customer satisfaction can make a diffrence. Eager to leverage my experience in handling diverse customer inquiries, resolving issues, and fostering positive relationships to enhance the overall customer experience and contribute to the growth of the team. EMPLOYMENT HISTORY

Mar 2023 — Present Material Handler, Adecco Greensboro, NC

• Managed time efficiently to handle rush orders and meet expedited shipping requirements.

• Conducted thorough quality checks on products to ensure they met company standards.

• Accurately picked and packed customer orders, ensuring correct items and quantities.

• Resolved packaging issues promptly, minimizing delays in order processing. Jan 2022 — Mar 2023 Crew Member, Chick-fil-A Greensboro, NC

• Provided outstanding customer service by ensuring a welcoming environment and addressing inquiries with professionalism.

• Collaborated with team members to ensure smooth operations, while effectively communicating with customers to meet their needs.

• Resolved customer complaints proactively, turning negative experiences into positive ones, and implemented preventive measures.

• Contributed to increased sales by successfully upselling menu items and making personalized recommendations to enhance customer satisfaction.

Dec 2022 — Aug 2023 Airline Customer Service Agent, GSO Airport Greensboro, NC

• Managed multiple tasks simultaneously in a fast-paced environment, prioritizing responsibilities to ensure timely and accurate service to passengers.

• Resolved customer inquiries, complaints, and issues promptly to ensure a positive travel experience.

• Collaborated with various departments to address and resolve operational challenges, ensuring minimal impact on passenger experience.

• Demonstrated proficiency in french to effectively assist a diverse range of passengers. EDUCATION

Aug 2019 — Oct 2022 High School Diploma, Sonrise Christine High School Graduated with honores.

SKILLS Computer Skills Expert

Customer Service Expert

Communication Skills Expert

Problem-Solving Expert

Time Management Expert

Responsibility Expert

LANGUAGES French Native speaker

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