Medical Assistant Customer Service

Susan Cabrera, CPT *, MA

San Ramon, CA

510-***-****

**************@*****.***

SKILLS:

• Multilingual in English, Japanese, Tagalog

• EPIC and paper medical record maintenance

• CPR/BLS Certified by the AHA

• OSHA/HIPAA compliant

• Dermal puncture

• Infection control measures

• Injections

• Sterilization technique and universal

precautions

• Evacuation collection tubes, additives, and

order of draw

• Specimen collection and processing

• Needles, needle safety and needle adapters

• Customer Service

RELEVANT EXPERIENCE:

1/2017-current Sutter Health/Sutter Pacific Medical Foundation, San Francisco/Oakland, CA Medical Assistant

Prepare/stock rooms and labs. Manage inventory control of all supplies; Receive/record lab test results in patient’s medical record; Communicate normal test results to the patient upon the direction of the Clinician, scan and fax the results into Epic. Route and right fax the results to referring OB and Genetic Counselors; Room patients, assist in procedure if needed, manage patient flow; Responsible for check in and scheduling patients 9/2015-12/2016 Yoh, A day and Zimmerman Company Various locations, CA Medical Assistant

Performed Flu and TB injections with various Employee Health Clinics including Sutter Health and Washington Hospital, Roomed patients, scheduled patient’s appointments 12/2013-12/2016 Aveda Integrated Medical Services, Fremont, CA Medical Assistant

Greeted patients, answered phone calls, scheduled appointments, placed follow-up using EMR system (office ally); vital signs; administered injections; specimen collections; prepared exam room for patients; Assisted physician during exams/procedures

Front Lobby/ER (Volunteer)

Greeted patients/visitors; discharged patients; provided emotional comfort to patients/families; Assisted nurses in ambulatory setting through specimen collection; Cleaned procedural instruments, per policy 8/2013-12/2013 California Cardiovascular Consultants Fremont, CA Medical Assistant Externship

Greeted and welcomed patients; Interviewed patients for medical histories; Measured and recorded vital signs; Contacted pharmacies to order patients existing prescription; Performed EKG/Collected specimens, injections; Prepared room and patients for examination assisted physicians during exam/procedure; Answered phone calls and placed calls for appointment reminders; Updated patient records in EMR/HER system (Centrix) EXPERIENCE:

1/2005-10/2010 Money Mart, Hayward, CA

Lead Customer Service Representative

Customer Service Award-Excellence in Customer Service-2007; Processed payday loans, collections calls, and filed loans documents; Key holder, open/closed store; Balanced the safe Vault and cash drawer; prepared bank work bag; Answered phones; balanced/reconciled end of the day reports; consistently met or exceeded sales goals EDUCATION:

10/2013 Heald College, Hayward, CA

Certified Medical Assistant- AC CCBMA Certification # 19762-18 Associate in Applied Science Degree, Medical Assisting 3/2022 Contra Costa Medical Career College, Antioch, CA Licensed Phlebotomist CPT-02250528

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