Customer Service..Collection Agent and
Resume:
Shqnetta S. Fudge
***************@*****.***
Education
Seminole State College, Sanford, FL
Degree Received: High School Academic Diploma
Professional Experience
Alorica
2015/Current
Account Specialist For Century Link
• Manages and organizes accounts to increase client compliance
• Maintains complete and accurate records of each clients balances, payment history, and payments scheduled.
• Plans, documents, and carries out daily communication to clients in reference to outstanding accounts.
• Fosters relationship with client in order to provide best possible solutions of satisfaction of account.
World Recovery Services (May 2012-June 2014)
Recovery Specialist
• Manages and organizes accounts to increase client compliance
• Maintains complete and accurate records of each clients balances, payment history, and payments scheduled.
• Plans, documents, and carries out daily communication to clients in reference to outstanding accounts.
• Fosters relationship with client in order to provide best possible solutions of satisfaction of account.
ABC Loans (March 2009-May 2012)
Collection Services
• Oversee the overall progress and completion of client outstanding accounts.
• Establishes consistent, logical plans, and expectations for the satisfaction of outstanding accounts.
• Creates a productive and respectful partnership with clients in order to foster consistent streams of communication.
• Works as part of a cooperative and diverse team to carry out overall satisfaction goals.
Lake Forest Nursing Center (Feb. 2008-March 2009)
Assisted Living Associate
• Responsible for the care of incapacitated elderly tenants.
• Conducted proper security and perimeter checks, to increase overall safety of tenants.
• Assisted nurses in daily health and physical activities related to tenants.
• Served as a liaison between tenants and nurses as well as upper level management by addressing and processing tenant health and living concerns.
•Planned and executed day to day activities with clients.
Dell Air, Inc. (Jan. 2008-Feb. 2009)
Customer Service Associate
•Assist in office day to day operations (filing, scanning documents,etc.)
•Served as first contact personnel, answering phone calls, taking messages, and setting appointments.
•Ensured accuracy of customer contact data and availability documents.
•Assisted in planning and execution of daily schedules to insure most efficient routes.
•Served as a liaison between the customers and technicians, and updated and recorded information related to repairs and other services.
American Online (AOL) (June 2004-Dec. 2007)
Customer Service Specialist & Team Lead
•Successfully completed accuracy of service reviews and updates for customers.
•Conducted proper technology and service tests to ensure maximum productivity of services.
•Worked collectively with technical staff to repair and restore customer services.
•Assisted customers in purchases and processing upgrades of service.
•Successfully addressed and processed customer concerns and issues.
•Accurately and efficiently maintained customer accounts.
•Successfully retained customer accounts.
•Monitored calls to ensure quality customer service.
References
Lakytha Taylor, World Recovery Services 407-***-****
Demetris Buckener, Dell Air, Inc. 407-***-****
Ashley Hill, Lake Forest Nursing Cneter 321-***-****
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