Customer Service Social Media

Cristal Alvarez

Smiths Station, AL *****

Mobile: 706-***-****

Email: ***************@*****.***

CAREER SUMMARY

Proactive customer service and office administration specialist with a strong foundation in leveraging research and diligence to effectively resolve complex issues. Professional seeking re-entry to the workforce after a brief hiatus to start a family. Result-oriented with focused on goal execution and out-working yesterday SKILLS

● Customer Service

● Office Administration

● Process Improvement

● Inventory Management

● Social Media Marketing

● Admissions Recruitment

● Event Planning

● Data Entry

● Team Management

● Quality Control

● Cross-Team Collaboration

● Oral and Written Communication

● Innovative Problem-Solving

● Microsoft Office Suite, Google Suite

CERTIFICATION

● Human Resources Management, Martinsburg College, 2015 WORK EXPERIENCE

Arbill, Columbus, GA, Consignment Inventory Analyst, March 2013 - November 2016

● Improved time efficiency by replacing the old counting process and organizing all inventory

● Maintained accurate and updated records of inventory as documented on Excel spreadsheets

● Communicated daily with interdepartmental managers to ensure optimal service for customers

● Increased sales by researching what customers were purchasing from competitors and effectively suggesting the same or comparative product offered by Arbill

● Consistently delivering outstanding customer service including anticipating and meeting customer needs Martinsburg College, Remote Work, Recruitment Specialist/ Admissions Counselor, August 2014 - November 2015

● Consistently met or exceeded monthly recruitment goals established by the management team

● Evaluated applications of prospective students in strict accordance with state and Federal accreditation and institutional policies and regulations

● Coordinated all phases of the admission process including setting appointments and conducting interviews

● Maintained efficiency and optimal productivity with a heavy volume of paperwork and processing needs

● Marketed recruitment events on various social media platforms

● Conducted presentations at various events including open houses and orientations to attract new students and familiarize them with the school

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