Patient Care Customer Service
Resume:
Tenaya Harrell
Victorville, California 92392 United States
Mobile: 650-***-****
Day Phone: 209-***-****
Email: *******@*****.***
Work Experience:
Purchase agent
Vinnie Dang (This is a federal job)
5901 East 7th Street
Long Beach, CA
2/2020 - Present
Salary: $0.00 USD Bi-weekly
Hours per week: 40
Series: 1105 Purchasing
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 7
Duties, Accomplishments and Related Skills:
Working with direct patient care his/her family, surgeon or clinical provider. Incumbent has an active outpatient treatment program and inventory responsibility to program. The incumbent initiates procurement of all outpatient medical requirements determines eligibility and entitlement for prescribed equipment including but not limited to rentals, acquisitions, procurement, quotes, bids, invoices and consults.
o Performs technical level purchasing support
o Submits acquisition plans and procurement packages for stock and Veteran specific needs
o Uploads quotes, bids, invoices, consults, and other important documents via e-CMS
o Completes written notes in the Veteran's medical records to ensure order status is provided to the clinical requestor
o Serves as the point of contact for external customer service inventory needs and support
o Displays positive image and is highly motivated to seek ways to expedite patient processing
o Quickly deduces from written prescriptions or oral requests what items or services are needed
o Maintains various sub-accounts of funds to obligate and authorize payments
o Initiates action on "stat" request within 24 hours, or five (5) working days for routine requests
o Obligates purchase order for equipment and/or supplies, or the rental of services within 30 working days
o Monitors, receives, tracks, interprets, and analyzes Prosthetic Consults
o Determines eligibility
Supervisor: David Salai 562-***-****)
Okay to contact this Supervisor: Yes
AMSA
Loma Linda VA (This is a federal job)
11201 Benton Street
Loma Linda, CA
7/2018 - 2/2020
Salary: $23.20 USD Per Hour
Hours per week: 40
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 6
Duties, Accomplishments and Related Skills:
Provides patient care/support services to an adult population and must tailor the patient care/support services to meet the specialized need(s) of the individual patient. The position has a high degree of visibility as a result of direct patient care contact with veteran population.
Receives and analyzes Prosthetic Consults, and prescriptions for items, services and home medical equipment from physicians, therapists, medical center personnel, patients or their representatives.
Examines clinical health records and claim folders to determine eligibility and entitlement for items and services based on adopted criteria and advises veteran of the same.
Identifies priorities on pending requests to
Provide significant coordination and support to ensure smooth clinic flow and operation.
Accept phone calls and elicit administrative and clinical information from callers through utilization of interviewing skills and clinical knowledge.
Monitor patients
in making the determination as to the patient's eligibility for benefits. Assist walk-ins with enrollment questions, registrations and completion of Means Test. Serves as the Means Test coordinator by monitoring Means Test activities within the Medical Center and educate staff on procedures to appropriately complete the Means Test data. In addition, completes means test by inputting data in the computer, scanning, printing, and sending information to the Veteran to complete. information. Ensure appointments are made timely and accurately while maximizing efficiency of available appointments.
Coordinate cancellations and rescheduling with patients and providers.
Generate and review patients encounter forms and provide clinic providers with clinic schedules, encounter forms, work sheets and other necessary documents so clinicians are prepared to exam patients.
Participate in statistical and data collection projects and or programs in support of clinical operations.
Check veterans in for the appointments through Vet Link
Update insurance information though the Insurance Capture Buffer
Monitor and Check in patients through Vet Link
Update patient demographics through using VISTA and CPRS
Schedule nursing, Primary Care, Mental Health, Dietician and Social Work appointments
Maintain recall reminder list to ensure veterans return to clinic per provider requests
Remove/Add veteran to the Electronic Wait List when appropriate
Request veteran medical records from outside facilities in accordance with VA policy
Add veterans to the recall reminder per their request in accordance with VA policy
Call veterans on a daily basis for appointment reminders
Processes beneficiary travel vouchers daily for eligible veterans
Process VHIC cards for newly enrolled veterans. Also I am a part of the Consult team where I handle all the clinics and specialty clinic’s with getting the patients with an appointment.
I also work for the consult team they are responsible for Non-VA Care Consult/Referral Review process begins once a VA provider generates a standardized Non-VA Care Consult/Referral using the Computerized Patient Record System (CPRS). The process ends once the Non-VA Care Consult/Referral is either administratively and clinically approved or not approved for authorization.
Appointment Management process begins when a NVCC team member receives notification of an approved Non-VA Care Consult/Referral within the Computerized Patient Record System (CPRS) and authorizes Non-VA Medical Care services within the Fee Basis Claims System (FBCS). The process encompasses the steps taken to schedule the appointment(s) for the Veteran with the non-VA provider and ends once all required clinical documentation is received from the non-VA provider, the appropriate documents are scanned into Visa Imaging, and the associated CPRS Non-VA Care Consults/Referral is closed. Maintains automated system of program-specific data to track suspense' s on items such as unverified eligibility, pending financial assessments (Means Test) or incomplete demographic or insurance information. Make and assists in making the determination as to patients' eligibility for benefits. Assists in determining the nature of patients' medical care needs, eligibility and payment questions, or answers questions, provides information, gives guidance and initiates action as appropriate. Maintains contact with medical and clerical staff in various clinics and wards to resolve delays in misunderstanding in the medical administrative aspect of providing medical care. Experience in using various office automation software systems/programs to create letters, reports, spreadsheets, databases, presentations and graphs; experience in performing a wide variety of administrative functions to include records keeping, travel administration, time and attendance management, purchasing supplies, organizing and managing files and records; maintaining calendars, scheduling meetings, and other administrative/clerical functions
Supervisor: Emma Lindsay 909-***-****)
Okay to contact this Supervisor: Yes
Advanced Medical Support Assistance
Los Angeles VA (This is a federal job)
351 E Temple St
Los Angeles, CA
1/2018 - 7/2018
Salary: $22.20 USD Bi-weekly
Hours per week: 40
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 6
Duties, Accomplishments and Related Skills:
Provide significant coordination and support to ensure smooth clinic flow and operation.
Accept phone calls and elicit administrative and clinical information from callers through utilization of interviewing skills and clinical knowledge. Monitor patient enrollment information. Ensure appointments are made timely and accurately while maximizing efficiency of available appointments. Coordinate cancellations and rescheduling with patients and providers. Generate and review patients encounter forms and provide clinic providers with clinic schedules, encounter forms, work sheets and other necessary documents so clinicians are prepared to exam patients. Participate in statistical and data collection projects and or programs in support of clinical operations.
Obtain suicidal calls and advice nurse calls. Take calls for 15 locations in the LA area and schedule appointments for primary care.
Supervisor: Marke 818-***-****)
Okay to contact this Supervisor: Yes
Advanced Medical Support Assistance
Las vegas Nevada VA Medical Center
6900 North Pecos
Las Vegas, NV
11/2011 - 1/2018
Salary: $19.00 USD Bi-weekly
Hours per week: 40
Duties, Accomplishments and Related Skills:
Provide significant coordination and support to ensure smooth clinic flow and operation.
Accept phone calls and elicit administrative and clinical information from callers through utilization of interviewing skills and clinical knowledge.
Monitor patients
in making the determination as to the patient's eligibility for benefits. Assist walk-ins with enrollment questions, registrations and completion of Means Test. Serves as the Means Test coordinator by monitoring Means Test activities within the Medical Center and educate staff on procedures to appropriately complete the Means Test data. In addition, completes means test by inputting data in the computer, scanning, printing, and sending information to the Veteran to complete. information. Ensure appointments are made timely and accurately while maximizing efficiency of available appointments.
Coordinate cancellations and rescheduling with patients and providers.
Generate and review patients encounter forms and provide clinic providers with clinic schedules, encounter forms, work sheets and other necessary documents so clinicians are prepared to exam patients.
Participate in statistical and data collection projects and or programs in support of clinical operations.
Check veterans in for the appointments through Vet Link
Update insurance information though the Insurance Capture Buffer
Monitor and Check in patients through Vet Link
Update patient demographics through using VISTA and CPRS
Schedule nursing, Primary Care, Mental Health, Dietician and Social Work appointments
Maintain recall reminder list to ensure veterans return to clinic per provider requests
Remove/Add veteran to the Electronic Wait List when appropriate
Request veteran medical records from outside facilities in accordance with VA policy
Add veterans to the recall reminder per their request in accordance with VA policy
Call veterans on a daily basis for appointment reminders
Processes beneficiary travel vouchers daily for eligible veterans
Process VHIC cards for newly enrolled veterans. Also I am a part of the Consult team where I handle all the clinics and specialty clinic’s with getting the patients with an appointment.
I also work for the consult team they are responsible for Non-VA Care Consult/Referral Review process begins once a VA provider generates a standardized Non-VA Care Consult/Referral using the Computerized Patient Record System (CPRS). The process ends once the Non-VA Care Consult/Referral is either administratively and clinically approved or not approved for authorization.
Appointment Management process begins when a NVCC team member receives notification of an approved Non-VA Care Consult/Referral within the Computerized Patient Record System (CPRS) and authorizes Non-VA Medical Care services within the Fee Basis Claims System (FBCS). The process encompasses the steps taken to schedule the appointment(s) for the Veteran with the non-VA provider and ends once all required clinical documentation is received from the non-VA provider, the appropriate documents are scanned into Visa Imaging, and the associated CPRS Non-VA Care Consult/Referral is closed. Maintains automated system of program-specific data to track suspense' s on items such as unverified eligibility, pending financial assessments (Means Test) or incomplete demographic or insurance information. Make and assists in making the determination as to patients' eligibility for benefits. Assists in determining the nature of patients' medical care needs, eligibility and payment questions, or answers questions, provides information, gives guidance and initiates action as appropriate. Maintains contact with medical and clerical staff in various clinics and wards to resolve delays in misunderstanding in the medical administrative aspect of providing medical care. Experience in using various office automation software systems/programs to create letters, reports, spreadsheets, databases, presentations and graphs; experience in performing a wide variety of administrative functions to include records keeping, travel administration, time and attendance management, purchasing supplies, organizing and managing files and records; maintaining calendars, scheduling meetings, and other administrative/clerical functions in support of an office.
Supervisor: Stacey Beyer 608-***-****)
Okay to contact this Supervisor: Yes
Advanced Medical Support
San Francisco VA Medical Center
4150 Clement Street
San Francisco, CA
11/2014 - 11/2015
Salary: $21.00 USD Bi-weekly
Hours per week: 40
Duties, Accomplishments and Related Skills:
Provide significant coordination and support to ensure smooth clinic flow and operation.
Accept phone calls and elicit administrative and clinical information from callers through utilization of interviewing skills and clinical knowledge. Monitor patient enrollment information. Ensure appointments are made timely and accurately while maximizing efficiency of available appointments. Coordinate cancellations and rescheduling with patients and providers. Generate and review patients encounter forms and provide clinic providers with clinic schedules, encounter forms, work sheets and other necessary documents so clinicians are prepared to exam patients. Participate in statistical and data collection projects and or programs in support of clinical operations.
Obtain suicidal calls and advice nurse calls
Supervisor: Francis Petska 415-***-****)
Okay to contact this Supervisor: Yes
Nursing assistant
San Francisco VA Medical Center
4150 Clement Street
San Francisco, CA
4/2012 - 11/2014
Salary: $0.00 USD Bi-weekly
Hours per week: 40
Duties, Accomplishments and Related Skills:
Certified Nursing Assistant (This is a federal job)
Community living center duties. Provide nursing care to stable and terminally ill patients. Perform and encourage patient to maintain self-care in a range of nursing duties. Perform routine patient care documentation and selected instructions. Assist patients with maintaining daily living activities such as bathing, oral hygiene, hair and nail care, feeding, etc., perform diagnostic support, such as vitals. Perform range of motion exercises. Apply selected external medications. Recognize and report changes to charge nurse. Support and comply with established safety policies and procedures. Assists with activities of daily living, including grooming, care of clothing, selection of clothing, shaving, bathing, oral hygiene, shampooing of hair, per i-care, assisting with eating. Making beds and changing beds. Assisting with continence. Repositioning bedridden residents. Keeping records of the residents activities. Responsible for the clerical, receptionist and secretarial duties associated with patient care and treatment on a nursing unit. Managing written, verbal and electronic flow of information in and out of the nursing unit, communicating effectively with patients, visitors and staff, supporting the patient care activities of the nursing unit, and initiating and maintaining patient and unit records. Adheres to the policies and procedures of the Nursing Services. Responsible for develop, maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Screen, receive phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired . Manage patient check in and full spectrum of scheduling responsibilities.
Supervisor: Iris Shikmoko 415-***-****)
Okay to contact this Supervisor: Yes
Cash Volt Associate/ Teller
Bank Of America
Sacramento,CA
sacramento, CA
6/2005 - 4/2012
Salary: $14.00 USD Bi-weekly
Hours per week: 40
Duties, Accomplishments and Related Skills:
Verify cash from numerous bank accounts to be deposited to cash volt.
Viewed checks for accuracy to be deposited to cash volt. Balance varies checking accounts to be deposited to bank account.
Supervisor: Bruce Norton 916-***-****)
Okay to contact this Supervisor: Yes
Education:
phoniex university Las Vegas, NV United States
Bachelor's degree 1 / 2020
Major: Cyber Security
Relevant Coursework, Licenses and Certifications:
IT specialist Certificate
Prime Career College Vallejo, CA United States
Some college (no degree) 7 / 2010
GPA: 3.5 of a maximum 3.5
Credits Earned: Semester Hours
Major: Certified Nursing Assistant
Relevant Coursework, Licenses and Certifications:
Certificate in Nursing Assistant
Rancho Verde High school Moreno Valley, CA United States
High school diploma or equivalent 5 / 2003
GPA: 3.5 of a maximum 3.5
Credits Earned: Continuing Education Unit
Major: diploma
Relevant Coursework, Licenses and Certifications:
High school Diploma
Contact this candidate