Office Operations Specialist
Resume:
******.*********@*****.***
Houston,Tx 77049
Healthcare/Vision Plans+ Billing &
Authorizations
Inbound/Outbound Calls
Customer Service
Financial Services + pre qualifying
& application submissions
Data Entry
College of Healthcare Professions
Certificate for Medical Billing & Coding
High school Diploma
North Shore Senior High School
Completed June 2011
Class of 2009
EDUCATION
SKILLS
OBJECTIVES
Motivated and dedicated professional with extensive experience in customer service, HR, and administrative roles. Skilled in managing client relations, handling complex tasks, and ensuring high-quality service delivery. Proven ability to meet quotas and support company goals effectively. Seeking to leverage my skills and experience in a dynamic organization that values dedication, efficiency, and a commitment to their mission.
WORK EXPERIENCE
English
Spanish
LANGUAGE
ALYSSA R. LARA
Answer the HR telephone line as the first point of contact for future Security Officers, providing outstanding customer service.
List job postings on platforms such as Indeed, Craigslist, Glassdoor, and BambooHR, ensuring adherence to the GCS approved monthly budget. Assist job candidates with applications, review applications, research applicants on TOPS and social media platforms, perform background checks, and select candidates for interviews.
Conduct initial screenings via phone and Zoom, schedule second interviews, and complete the final steps of the hiring process.
Communicate decisions to approved new hires, send thank you letters, and upload new hire paperwork to BambooHR, submitting onboarding tasks promptly. Perform additional duties as assigned by superiors and support company goals and values effectively.
Green City Security
03/2021-01/2022
Research and resolve an average of 35-45 routine and complex enrollment or billing issues daily, addressing lack of information or incorrect details. Contact practices to complete enrollments and obtain accurate insurance information.
Verify eligibility and coverage with primary and secondary insurance companies, and obtain authorizations.
Create and complete new patient accounts in Centricity using enrollment and verification forms.
Diligently work accounts to meet expected quotas and quality standards for timely month-end closures.
Collaborate closely with other departments to accurately prepare accounts for billing.
Preventice Solutions LLC
03/2014-02/2015
Remote Work
Scheduling
Zoom Interviews
Verification Specialist
Recruiter/HR -Remote
Build reports on clients' financial lifestyles while collecting their future financial goals and needs.
Gather data such as monthly expenses, investments, and assets owned to create tailored financial plans using products from various financial carriers. Research and identify the best products that align with clients' financial objectives. Propose plans, collect client information, inquire about medical history, and gather bank account information.
Submit applications for life insurance policies, indexed annuities, final expenses, and debt solutions.
Assist in managing and recruiting team members, guiding them through the process of obtaining their Texas life agent license, including application support through Pearson Vue and scheduling fingerprint appointments through IdentoGo. Genesis Agency Financial Consultant -Remote & In office 07/2022-Present
REFERENCES
References available upon request
Handle customer relations and manage client files. Operate auto lensometer and lens cutting machine.
Conduct eye exam tests before patient saw the Optometrist. Sell products to clients and consistently meet sales goals. Utilize bilingual skills to enhance customer service. Schedule and authorize patient insurance benefits. Acquire knowledge in optical insurance billing.
Efficiently manage front desk phones and other office duties to maintain a steady office flow.
Spectrum Eye Care Optometrist Assistant
02/2009-10/2010
06/2011-03/2014
LabCorp Healthcare Billing Specialist
Enter patient demographics and insurance information into the Order Entry SIS System, utilizing ICD-9 codes.
Obtain patient records from doctors' offices, hospitals, nursing homes, and laboratories.
Manage timed projects and consistently meet daily quotas. Interpret and translate manual order requisitions from clients.
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