Customer Service Vehicle Maintenance

KW Keosha Williams

Memphis, TN ***** 901-***-****

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PROFESSIONAL

SUMMARY

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current TN license with clean driving record. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS Vehicle Maintenance

Clean Driving Record

GPS Applications

Vehicle Maintenance and Repair

WORK HISTORY SHUTTLE DRIVER 01/2023 to CURRENT

Big Cypress Lodge

Kept shuttle and reception areas clean and organized. Provide assistance to customers and visitors in a professional and courteous manner.

Address customer inquiries or direct them to the appropriate department. Drove shuttle buses, limousines or company cars to transport passengers. Maintained strict compliance with safety rules for passenger and driver protection.

Complied with traffic regulations to safely operate vehicles. Adhered to all safety regulations set forth by the Department of Transportation.

Completed appropriate inspection paperwork and reported results to supervisors.

Assisted passengers with boarding and disembarking the shuttle bus. Completed transfers at hubs and final destinations to keep routes on schedule.

MOBILE SUPPORT EQUIPMENT OPERATOR 08/2014 to 01/2024 Shelby County Public Schools

Checked fuel supplies at sites to verify adequate availability Performed pre-trip inspections to ensure safe operation of the vehicle and to determine any necessary repairs or adjustments

Operated equipment to move and position raw materials or finished components

Transported materials around construction sites to work locations Followed safety regulations while operating equipment to achieve safe conduct

Followed safety protocols when operating vehicles in congested areas or in hazardous conditions

Completed routine inspections on vehicles.

PICKER PACKER 11/2021 to 06/2023

Nike Warehouse

Tracked inventories and input equipment counts into warehouse databases Stocked shelves, racks, and bins with new or transferred merchandise Used handheld scanners to key in data for packages Packaged fragile items with protective padding to prevent damages during shipments

Reviewed packing slips and other documentation to properly box requested items for shipment

Operated forklift and pallet jack to transport heavy loads Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

DELIVERY DRIVER 02/2018 to 06/2022

Fed Ex Ground

Kept accurate logs of all deliveries and trips

Received daily delivery instructions and route assignments from dispatch Improved project completion time, multi-tasking operations on heavy equipment and trucks

Loaded trucks and safely secured merchandise to prevent damage during transportation

Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle

Inspected vehicles' condition, supplies and equipment before and after trips

Notified customers of delays to decrease calls to support. CUSTOMER SERVICE REPRESENTATIVE 02/2013 to 11/2017 Mimeo

Increased customer satisfaction ratings 27% by effectively answering questions, suggesting effective solutions and resolving issues quickly. Create, edit, and format documents, reports, and presentations using various software applications.

Maintain and organize electronic and physical filing systems for records and documents.

Assist in document retrieval and dissemination as needed. Promoted available products and services to customers during service, account management and order calls.

Prepared and evaluated CRM reports to identify problems and areas for improvement.

Took special orders in person and over telephone, generating additional revenue every month.

Conferred with customers by telephone or in person to provide information about products or services and take orders.

Provided top quality control and eliminated downtime to maximize revenue. Developed strong customer relationships to encourage repeat business. Set up and activated customer accounts.

CASHIER TEAM LEAD 02/2010 to 09/2014

Aramark

Built and maintained productive relationships with employees Answered phone calls to assist customers with questions and orders Inventoried stock and placed new orders to maintain supplies for expected demand

Assisted customers with locating items within the store when requested Processed customer payments quickly and returned exact change and receipts

Recognized potential theft or fraud attempts by monitoring suspicious behavior

Maintained a clean work environment by sweeping floors and wiping down counters regularly

Scanned items and checked pricing on cash register for accuracy Helped customers find specific products, answered questions, and offered product advice.

EDUCATION Administrative Office Assistant

Tennessee College of Applied Technology, Memphis, TN High School Diploma 07/2009

Craigmont High School, Memphis, TN

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