Administrative Assistant United States

Dr. Faith Derrick

**** ****** ***** *****, ****** GA 30011 404-***-**** *****.*******@*****.***

OBJECTIVE: CHALLENGING CAREER IN THE PRIVATE SECTOR PROFILE

Mission focused highly skilled professional with a Ph.D. in Criminal Justice-Homeland Security, with broad knowledge in countering terrorism and protection. Ability to perform duties relating to violence prevention and the multiple uses of systems and performing duties in behavioral, social science and public health practices. Strong desire to protect the United States from terrorism by integrating, analyzing and sharing information to drive whole-of-government action and achieve our national CT objectives.

EXPERIENCE

GDI Enterprises, Proctor and Gamble

Atlanta, GA

Sep 2014 - Present

Supervisor: Daniel Selvie / 708-***-****

Merchandiser

Duties, Accomplishments and Related Skills:

• Managed the inventory P&G products within over 100 stores across the state of Georgia, whereby company sales and profits increased by more than 20 percent in the period of 1 year.

• Aided in the optimization P&G sales and profits by ensuring that retail stores had the appropriate promotional content staged when required, and online stores are stocked with the right products in the right quantities.

• Conducted numerous monthly in-store promotions while researching, reporting competitive activities and marketing trends.

• Performed analytical reports, daily audits, and comparative reviews, to ascertain customer needs and to determine if P&G monthly goals were being met.

• Routinely aided in delivering product to various stores, while stocking shelves, arranging and maintaining product displays, pricing products, and monitoring the store inventory.

• Provided monthly and quarterly analytic sales data which identified best-selling products and provided details on promotional strategies. South Carolina State Housing Finance & Development Authority Columbia, SC

Mar 2011 – Aug 2011

Supervisor: Lisa Rivers / 803-***-****

Default Counselor/Administrative Assistant

Duties, Accomplishments and Related Skills:

• Served a member of counseling team designed to aid residents of South Carolina, who receive assistance from the SC Housing Finance & Development Authority.

• Responsible for contacting and communicating with mortgagors who have delinquent accounts or who experienced financial difficulties.

• Assisted in educating account holders of the benefits of fulfilling their mortgage payment obligations, while using the appropriate types of communication, both oral and written to ensure, they are informed of the options they maintain as a mortgagor.

• Responded to over 100 customer calls, ensuring the documentation of conversations related to delinquencies, questions about accounts, routine transactions, loan documents, or 3rd party inquiries.

• Researched and prepared documentation, to handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.

• Requested property inspections to determine occupancy status for 60-day delinquencies with no contact, while ensuring continued inspection request completed, to reach compliance. J.P. Morgan Chase Student Loans Servicing (CSL)

Madison, MS

Nov 2005-Aug 2009

Supervisor: LaDonna Hughes / 601-***-****

Skip Tracer/Account Specialist

Duties, Accomplishments and Related Skills:

• As part of the skip tracing team with J.P. Morgan Chase, performed numerous investigative duties, which allowed for the recovery of student loan funding and settlement of same accounts.

• Responsible for the management of over 300 borrower accounts for more than 4 years.

• Performed analytic research and prepared data sheets utilizing local telephone directories a street listing, as a tool to fully identify customers and ensure the accuracy of their customer accounts.

• Utilized effective problem-solving skills to aid willing customers in resolving delinquency issues, brining accounts up to date.

• Routinely communicated with customers with associates, friends, relatives and former employers of customers in an investigative manner to analyze the latest location of a delinquent customer.

• Utilized numerous databases and open-source material to identify bank accounts, owned property, and other valuable assets; to connect with delinquent customers and discussed options for the liquidation of student loan debt.

• Through thorough and time developed techniques, enhanced researching skills, legal knowledge, communication, and conflict management, through daily dedication of account management and customer mitigation. COMPUTER INFORMATION TECHNOLOGY SKILLS

Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications

Proficient in Microsoft Office Applications and WordPerfect Office Suite COMMUNITY, VOLUNTEER AND CHARITABLE WORK

Greater Love Temple Church, Administration Aug 2004-July 2009

Genesis and Light Community Center, Mentor and Tutor Youth Sep 2007 – Mar 2008 Jackson, MS

G.V. (Sonny) Montgomery V.A. Medical Center, Administration Jun – Dec 2010 Jackson, MS

PROFESSIONAL SKILLS AND TRAINING

10+ years of extensive marketing experience

SME in monitoring and executing marketing strategies across private and public organizations

SME in analyzing trends, organizational development, and target markets.

Highly effective in leading and mentoring teams in complex environments.

SME in communication with various officials and personnel, and in various settings.

Highly effective in analyzing investigative and legal data for the purposes or bringing issues to a resolution EDUCATION

Liberty University, Lynchburg, VA Aug 2023

Ph.D. in Criminal Justice-Homeland Security

Liberty University, Lynchburg, VA May 2019

Masters of Science, Criminal Justice-Homeland Security Tougaloo College, Tougaloo, MS Aug 2008

Bachelor of Arts, Political Science

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate