Customer Service Delivery Driver
Resume:
RHEUBEN RICHARDSON
Fayetteville, NC *****
*************@*****.***
Highly motivated professional with vast experience in customer service and sales. Proven track record of consistently exceeding expectations, developing strong relationships, and delivering memorable service. Skilled in utilizing multiple sales and service strategies to maximize client satisfaction and drive positive sales results. Innovative and resourceful individual with a long history of providing exceptional customer service, processing orders, and resolving customer inquiries. Proven ability to build strong customer relationships and exceed sales targets. Skilled in sales, customer retention, and problem- solving strategies. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.
Work Experience
Delivery Driver
UberEATS, DoorDash-Fayetteville, NC
April 2023 to Present
Maintained clean driving record and obeyed traffic laws and
• regulations.
Provided excellent customer service throughout delivery process.
• Maintained a clean driving record with no violations or citations on
• file.
Managed time efficiently when making multiple stops along
• designated routes.
Developed strong relationships with customers by providing
• courteous service.
Completed daily routes in accordance with customer delivery
• expectations.
Communicated with customers to ensure timely and accurate
• deliveries.
Customer Service Sales Representative
Ventures-Fort Mills, SC
July 2023 to May 2024
Achieved monthly sales goals by actively engaging customers in
• conversations about their needs and interests.
Handled escalated calls from dissatisfied customers in a
• professional manner while seeking resolution within established guidelines. Identified customer needs, offered appropriate solutions and
• followed up on customer interactions.
Team Lead
Lawncare Company-Fort Liberty, NC
February 2019 to February 2021
Supervised the daily work of staff to ensure work prioritization and
• quality.
Mentored and coached team members to ensure successful
• performance.
Delegated tasks to team members according to project
• requirements and employee strengths.
Enforced company policies while providing guidance and support as
• needed, revealing sound judgment and decision-making ability. Manager
Transmission-Fayetteville, NC
May 2017 to July 2019
Mentored and trained new employees on company policies and
• procedures.
Provided support for customers by addressing complaints quickly
• and efficiently, displaying exceptional customer service skills. Managed daily operations including scheduling and budgeting,
• exhibiting excellent multitasking capabilities.
Monitored team productivity and performance to support goals.
• Assigned, prioritized, and delegated tasks and responsibility to
• departmental employees.
Coached and motivated team, driving sales and delivering
• exceptional customer service.
Utilized strong analytical and problem-solving skills to address
• operational issues.
Offered constructive feedback to team members, boosting overall
• job performance.
Communicated plans and actions to meet departmental goals.
• Resolved conflicts between team members promptly using sound
• judgment based on company policies.
Oversaw multiple projects simultaneously and ensured tasks were
• efficiently completed.
Supervisor Of Call Center
Sitel Work At Home-Fayetteville, NC
September 2014 to November 2017
Provided leadership and direction to team of 20+ call center
• representatives, ensuring customer satisfaction goals were achieved. Assisted with escalated calls when needed, providing guidance to
• agents on best practices for handling difficult customers. Trained new hires on company policies, procedures, products and
• services.
Performed regular coaching sessions with staff members to improve
• their knowledge base and communication skills.
Created reports summarizing daily activities, including total number
• of calls handled and average wait times.
Collaborated with other departments within the organization to
• provide comprehensive solutions to customers' needs. Car Salesman
2014 Hendrick Chrysler & Jeep-Fayetteville, NC
September 2011 to January 2014
Helped drive positive customer experience by building relationships,
• exhibiting empathy and providing solutions.
Generated sales leads through referrals, cold calls
• Successfully negotiated deals with customers while maximizing
• dealership profits.
Organized test drives for potential buyers in order to showcase
• vehicle capabilities.
Followed up with customers post-sale to verify satisfaction.
• Conducted follow-up calls with clients post-sale to ensure
• satisfaction with their purchase.
Developed effective sales strategies to meet monthly quotas while
• building long-term customer relationships.
Provided exceptional customer service by responding promptly to
• inquiries and concerns.
Education
Some College in Business Administration
Mount Ida College - Newton, MA
August 1992 to May 1994
Skills
• Contract Negotiation Expertise
• Mass Customization
• Speaking Clearly (10+ years)
• Inbound Customer Calls (10+ years)
• Revenue Quotas
• Problem Investigations (10+ years)
• Mobility Devices
• Project Facilitation
• Account Development
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Computer skills (10+ years)
• Time management (10+ years)
• Outside sales
• Salesforce (8 years)
• Delivery Driver Experience
• Sales Management
• Lawn Care
Certifications and Licenses
Driver's License
Additional Information
There was a time for a few years that I was not working, do to having covid virus twice. The virus put me out of work for nearly 2 and half years, due to the condition that the covid virus put me in.
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