Customer Service Representative
Resume:
JERROD RODRIGUEZ
Professional Summary
Positive and upbeat sales professional able to connect with customers, maintain
documentation and exceed quotas. Maintain solid revenue streams by keeping open lines
of communication with established and potential customers. Prospect for new business
continuously while capitalizing on emerging sales opportunities. Seasoned computer
science experienced developing applications, databases and cloud computing solutions.
Smart professional with proven troubleshooting and debugging capabilities for resolving
complex technical issues.
Work History
DIRAD Technologies - Customer Service Representative
Clifton Park
08/2023 - Current
© Answered constant flow of customer calls with minimal wait times
© Responded to customer requests for products, services, and company information
¢ Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns
© Updated account information to maintain customer records
© Utilized customer service software to manage interactions and track customer
satisfaction.
© Suggested software and hardware modifications to reduce lag time and improve
overall speed.
e Explained technical information in clear terms to promote better understanding for
non-technical users.
© Monitored systems in operation and quickly troubleshot errors.
© Patched software and installed new versions to eliminate security problems and protect
data.
Spectrum - Sales Representative
06/2021 - 08/2023
© Overcame objections with successful product demonstrations and persuasive
communication skills
© Supported sales plans by building strategies, proposals, and forecasts
© Responded quickly to customer concerns or request
Ss
© Capitalized on market opportunities by monitoring competitor actions and tracking
trends
¢ Handled stressful situations professionally and multitasked with ease.
Hannaford Warehouse - Warehouse Order Selector
03/2019 - 03/2020
© Contributed to smooth truck loading with skilled organization of outgoing shipments
© Tracked down items, followed orders, and used available systems to locate products
© Packed materials with due care to avoid damage during shipment
© Prepared items for storage, sales, and shipment with proper staging and tagging.
All Choice Energy - Sales Representative
07/2018 - 03/2019
© Developed strong customer relationships via cold calls, presentations, and lead
management
© Overcame objections with successful product demonstrations and persuasive
communication skills
© Supported sales plans by building strategies, proposals, and forecasts
© Determined customers' needs based on sales calls and face-to-face meetings.
***************@*****.***
as
Q = Clifton Park, New York 12065
Skills
© Strategic planning
© Competitor research
© Problem-solving
© Strong communication
© Problem-Solving Abilities
© Customer Service
© Sales Expertise
© Problem Resolution
© Web Development Software
¢ Transcription Software
© CRM software knowledge
¢ Engineering background
Education
Weu
Salt Lake City, UT
Software Engineer : Computer
Engineering
12/2019
Modern Welding
Albany, NY
Welding
06/2016
Cohoes High School
Cohoes, NY
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