Human Resources & Operations Team Member
Resume:
Nichole R. Jamison
Louisville, KY 40229
Primary Ph: 502-***-****
Em:***************@*****.***
Objective:
Results-oriented & forward-thinking Human Resources professional with cross- functional expertise in Human Resources & HRIS, Talent Acquisition & ATS, Training & Development & LMS, & BI/BW Systems Analysis, Reporting, & Presentations, Compliance, Onboarding & Orientations, Diversity, Equity, & Inclusion, Payroll, IS/IT & HRIS DevOps Project Partnerships, Staffing & Legal Vendor Management, Financial & Operational Budget Planning, Consulting, and Project Management committed to driving successful outcomes with an unwavering dedication. Education:
- SHRM PHR & SPHR Courses Instructed by Nancy Butler: Bellarmine University
- Bachelor's Degree in Business Administration, Sullivan University
- Associate's Degree in Medical Office Management, Sullivan University Skills Summary:
- Employee Relations
- Federal & State Employment & Labor Law
- Labor Union & Plant Closures
- Workplace Investigations, Disciplinary Process, & Performance Management
- Compensation DOL Wage Leveling & Towers Watson Reviews
- Benefits Reviews & Orientation, Open Enrollment Training & Communications, Benefits Calculations
- Annual Employee Performance Reviews
- Severance Calculations & Exit Interviews
-Training & Development including New Hire Orientations & Buidling Security Assignment
- Compliance including Policy Enforcement, Auditing, Tracking, Communications, Training, Drafting New & Amending Existing Policy & Process Guide Management & Updating Internal Compliance Tracking System
- Federal & Government State Department Onsite Surveyor, Auditor & Inspector Response Tracking Team Leader
- Background Check Systems Administrator for Multistate Departments & Escalation POC for State Administrator and Internal HR Onboarding Teams & HR Division Leaders
-HRIS, ATS, & LMS Systems Administration & Projects: people & financial data analysis
& reporting KPI & metric & Ad Hoc reports; customization, automation & integration & implementation projects, data analysis & financial & organizational structure changes, ATS electric onboarding workflow administration, document imaging integration projects, BI & BW reporting
1
-HR & Talent Acquisition Project Lead with IS/IT & DevOps on Data Systems Integrations, Automating Manual Processes & Reporting Enhancement Capabilities, Upgrades, Testing Changes, Implementation & Go Live Projects
- Project Management
- Finance: AP, AR, & Managing Annual Budgets & Allocations
- Vendor Management & Vendor Change Management Projects in a Corporate HR Role
- Legal, Employment & Business/Client Contract Analysis & Recommendations for Revisions & Partnering with Legal Counsel
- Strategic Workforce Planning
- FMLA, ADA, including COVID Leave Administration, Tracking and Reporting
- Effective Communicator with an inclusive Team Player Attitude
- Proficient in Microsoft Office: Excel, PowerPoint, Word, Publisher, & Note Skills Professional Experience:
Independant Consultant
Various Projects / 2023 to Present
- Assisted New Healthcare Home Care Assistant Small Business Start Up
- HR Consulting on policy, employee relations, payroll, benefits, job description & compensation
- Assisting Real Estate Agents with Property Cleanup and Assignment and Resale of Property
- IS/IT Tech & Device Coaching (specialized in elderly assistance and education) - TVs, Internet, Home Phone, Security, Computers, Laptops, Printers, Cell Phones (Android & I-Phone)
Kindred Healthcare
HR Generalist / 2010-2022
- Promoted 4 times during tenure
- Managed immigration department for corporate and field-based employees.
- Oversaw operational leadership discussions surrounding monthly, quarterly, and annual HR people metrics analysis.
- Assisted corporate with various projects that led to the establishment of an HR Shared Services Support Center, complete with a highly efficient call center.
- Became Subject Matter Expert and escalation point for Call Center employees and team leaders on policy, procedural documentation guides, and overseeing administrative user access & individual/group training to various systems including various state department's compliance systems that governed the organization's business license regulations.
- Consult various stakeholders & employees on best practices on immigration policy and proper procedures to minimize overhead costs and close risk gaps.
- Consult divisional & regional talent leadership on how to effectively place & strategically forecast future staffing needs per our contractual obligations with our clients and as patient needs changed so that medical staff could remain focused on delivering the best patient care resulting in high quality patient outcomes 2
- Guided employees and leadership in all forms of employee relations matters, including initiating investigations due to claims made that potentially involved policy or regulations violations.
- Coached leaders on investigation procedures, proper documentation, system and surveillance audits, confidentiality, and issuance of disciplinary PIP plans and separations of employment.
Pittsburgh Paint Group
HR Specialist / 2005-2006 & 2008-2010
- Conducted new hire orientations and recruited college graduates for field site leadership positions.
- Oversaw background check, reference checks, and drug screens for new hires and rehires in production plant, warehouse, and regional support for store locations
- Managed production plant and warehouse’s site labor severances and WARN Act notices.
- Recruited and supported production plant, warehouse, regional store location & marine coastal operation teams with employee onboarding.
- Responsible for daily HR employee relations duties for all of local production plant, local warehouse, northeast region and for northeast marine & coatings division Old National Bank
Executive Assistant & Commercial Lending Compliance Auditor / 2007-2008
- Sat in on executive sales pipeline meetings, prepared reports, and collected compliance documentation.
- Audited commercial loan documents and ensured compliance.
- Contacted organizations and borrowers for missing documents required by federal banking regulations.
Charter Communications
TIER II Technical Support Analyst & Outbound Sales Representative / 2003-2005
- Resolved technical issues for residential internet customers.
- Rolled out training on new call tracking systems for support teams. Community and Charity Involvement:
Kindred Healthcare
- Heart Walk Foundation Support: Raised over $13k for employee's family member with heart defects. Actively participated in and supported Heart Walk Foundation initiatives, contributing to cardiovascular health awareness and research.
- American Lung Association Advocacy: Engaged in advocacy efforts and fundraising for the American Lung Association, promoting lung health awareness and supporting those affected by lung diseases.
- Hope Fund Contributions: Donated money bi-weekly & dedicated time towards events for 12 years to the Hope Fund, a non-profit organization aiding fellow employees impacted by disasters or catastrophic events in their personal or financial lives. 3
- Dress for Success Initiative: Contributed clothing for Dress for Success, providing business attire to those in need, facilitating job searches and professional development. Pittsburgh Paint Group
- Metro United Way Advocate: Assisted leaders with the organization of and plant participation of the annual chili cook-off events. 2008 Chili Cook-Off Winner. Organized and led the annual supervisor car wash events where employees purchased tickets in addition to raising payroll deduction amounts and their supervisors washed the employee's vehicles onsite. Funds collected went towards the site's total fundraising contributions to the Metro United Way Campaign whose mission is to improve lives and our community by engaging people to give, advocate, and volunteer. 4
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