Research Admin Human Resources
Resume:
Yolanda Wheeler
Gainesville, FL *****
***************@*****.***
· Over 5 plus years of marketing and advertising experience
· Excellent communication and relationship building skills
· Knowledge of needs assessment tools and implementation of the same
· Precise attention to detail
· Knowledgeable about strategic planning principles and resource allocation Willing to relocate to: Pensacola, FL
Work Experience
Admin Specialist
University of Florida - Gainesville, FL
September 2023 to Present
• Serve as the primary point of contact for administrative support on all sponsored project funding.
• Keep the College’s Research Admin team informed about Institute post-award sponsored projects’ activities.
• Assist in allocating expenditures within predefined sponsored projects’ budgets and track externally funded budgets, expenses, timelines, and activities in collaboration with the College’s Research Admin team.
• Provide guidance to the sponsored projects’ principal investigators (PIs) on their sponsored projects’ budgets and allowable expenditures.
• Assist in instructing Institute faculty and staff on completing processes for spending sponsored project funding.
• Coordinate administrative logistics for sponsored project activities, including initiating financial transactions, facilitating sponsored project-funded travel authorizations and expense reports, and managing salary distributions for Institute personnel on sponsored project funding.
• Collaborate with the college finance, human resources, and Research Admin teams to implement distribution changes for Institute personnel.
• Update financial expenditure reports biweekly from various funding sources and assist in processing scholarship payments.
• Initiate or serve as back up for other financial transactions as needed, including participant payments. Account Receivable Clerk
Alsco - Pensacola, FL
April 2018 to September 2023
· Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
· Processed incoming payments, confirming information to maintain accuracy.
· Assessed data and information to check entries, calculations and billing codes for accuracy.
· Processed end-of-day paperwork using our ABEL system, verifying deposits and rectifying discrepancies.
· Mitigated risk, maintaining full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections for customers.
· Charged expenses to appropriate accounts by evaluating transactions and recording entries.
· Managed over 1,000+ accounts with accuracy in our ABEL system.
· Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
· Posted nightly checks and vendor payments, keeping detailed records and receipts. Customer Service Rep/On Call Floor Manager
Alorica - Pensacola, FL
October 2017 to April 2018
· Reviewed customer data to assess current issues and determine potential solutions.
· Escalated customer concerns, store issues and inventory requirements to supervisors.
· Consulted with customers to determine best methods to resolve service and billing issues.
· Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
· Reviewed account and service histories to identify trends and issues.
· Answered inbound calls and directed to designated individuals or departments.
· Resolved inquiries weekly to consistently meet performance benchmarks, including speed, accuracy and volume.
· Addressed customer service inquiries quickly and accurately. Administrative Assistant
US Department Of Justice Federal Bureau Of Prisons - Aliceville, AL January 2010 to June 2017
· Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
· Coordinated troubleshooting, maintenance and updates for office systems.
· Coordinated daily and weekly schedules and monthly calendar obligations for Office.
· Monitored and maintained office supplies.
· Ensured office equipment was properly maintained and stored.
· Received, sorted, and distributed incoming mail. Account Executive
AT&T - Tampa, FL
April 2006 to March 2009
· Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
· Identified potential customers and evaluated market potential.
· Negotiated contracts, closed agreements and supported sales team in new product launches.
· Input customer order details into system, accepted payments and updated accounts.
· Handled customer satisfaction issues by acting as liaison between accountholders and representatives.
· Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
· Interacted with prospects and asked questions to determine appropriate products and solutions to meet individual needs.
· Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.
· Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
· Made actionable and insightful recommendations for new products, extensions or enhancements.
· Acquired new business and drove revenue streams by providing cutting-edge services to clients.
· Reviewed advertising copy, design comps and final art to approve work.
· Reached out to potential accounts each month.
· Communicated with clients via email, phone, online presentations, and in-person meetings.
· Identified and achieved standards and expectations consistently exceeding sales goals. Flight Attendant
Delta Airlines - Atlanta, GA
September 1997 to March 2009
· Ensured that prompt communications were distributed between the flight deck and the cabin crew.
· Served beverages and food items and provided key information about offerings to passengers during flights.
· Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
· Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
· Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
· Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
· Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
· Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment.
· Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
· Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
· Restocked and organized food, beverage and passenger items inventory.
· Helped guests locate seats and stow luggage in the appropriate locations.
· Followed safety, passenger and supply pre-flight checklists.
· Announced flight status updates and information about gate changes over airport's system.
· Successfully completed recurrent training to further develop professional skills. Education
MBA in Human Resource Management
Columbia Southern University - Orange Beach, AL
March 2020 to June 2022
Bachelor's degree in Advertising
University of Florida - Gainesville, FL
June 1991 to August 1996
Skills
• Strategic planning
• Organizational management
• Sales
• Leadership
• Customer service
• Upselling
• Communication skills
• Federal Aviation Regulations
• Administrative experience
• Account management
• Maintenance
• Marketing
• Negotiation
• Organizational skills
• Office manager experience
• Sales support
• Business development
• Microsoft Office
• Bank reconciliation
• Presentation skills
• Accounts receivable
• Contract negotiation
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