Customer Service Call Center

Ravina Lewis

Email:********@*******.*** Tel: 404-***-**** 1245 Town center Village, McDonough, GA 30253

SUMMARY

Seeking Remote Customer Service/Sales Representative role with 7 years of customer-focused experience, including direct sales success at Centerfield. Skilled in leading teams, managing flexible hours, and driving client satisfaction. Proven track record in sales cycle navigation and relationship building.

WORK EXPERIENCE

24/7 Intouch

Customer Service Agent Sep 2020 - Dec 2022

• Provided exceptional customer support by handling inbound inquiries, resolving issues, and maintaining high satisfaction levels for diverse clientele at 24/7 Intouch.

Radius Global Solution

Proctor 2020 - 2022

• Administered comprehensive examinations, ensuring strict adherence to testing protocols and maintaining a secure, distraction-free environment at Radius Global Solutions.

Centerfield

Sales Rep 2019 – 2020

• Successfully navigated the sales cycle from prospecting to closure, consistently exceeding quarterly targets by employing strategic selling techniques and building strong client relationships.

Advance Call Center

Team Lead 2018 – 2019

• Spearheaded a team of 15 call center agents at Advance Call Center, effectively managing performance metrics, providing regular training, and implementing strategies to enhance customer satisfaction and agent productivity.

Customer Service Rep 2017 – 2018

• Provided exceptional customer support by handling inbound calls, resolving issues efficiently, and maintaining high satisfaction levels in a fast-paced call center environment at Advance Call Center.

Vios International

Customer Service Rep 2016 – 2017

• Addressed and resolved customer inquiries and complaints with efficiency and empathy, while maintaining high standards for customer satisfaction and service excellence

Collection Agent 2016 - 2017

• Successfully managed the recovery of outstanding debts for Vios International, employing effective negotiation techniques and maintaining a high level of customer service to facilitate timely payments and minimize delinquencies.

EDUCATION

2011 The Learners Center- Office -Administration, 3(cxc)

2009 Youth Enhancement Programme Certificate -Customer Service Rep

2008 Maldon High School -Certificate,

TPDCO Team Jamaica 2008 NVQJ Certificate

Level 2 Front Office Agent

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