Customer Service Office Manager
Resume:
Sherri Huckabay
Looking for a new challenge
Lexington, OK 73051
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Uber/Lyft/Doordash/Postmates-Warr Acres, OK
May 2020 to Present
Provide excellent customer service in my rides. I put their needs and wants first. I am a 5-star driver on each platform. I am very good at making conversations and making the ride and comfortable environment.
Office Manager
Aaron's Affordable Senior Care-Oklahoma City, OK
December 2020 to December 2023
All office management procedures. Hiring employee processing, payroll, accounts payable and receivable Delivery Driver/Customer Service
Weatherford Daily News-Weatherford, OK
March 2018 to December 2020
Sort stack and deliver newspapers
Private Personal Hospice Care Assistant and Housekeeper Erma Mowles-Clinton, OK
February 2013 to June 2019
Complete caregiver. Finances, housekeeping, shopping, medical, meds, cooking, bathing, dressing, companion. Client became hospice eligible in 2019
MAT/PCA Group Home Manager
JONES HEALTHCARE-Weatherford, OK
June 2010 to September 2013
Passed meds,in home patient care with special needs adults. Dressing, bathing, feeding, toileting, medication administration, errands,took to Dr appointments in a shuttle bus (handicapped) and personal companion.
Emergency Room Manager
Integris Clinton Regional Hospital-Clinton, OK
February 2010 to October 2011
Admissions to the ER, x-rays, lab, regular hospital admissions. Covered the front desk entrance and triaged the situation
Behavior Special Ed Teacher/para
Clinton Public Schools-Clinton, OK
August 2008 to March 2010
Teaching, coaching, implementing behavior tactics when bad behavior starts, nurturing, attending regular classes with, redirecting bad behavior, etc. Office Manager
Dr Sharad Swami-Clinton, OK
October 2007 to November 2009
• Used Eclinical! Responsibilities
Office manager duties. Daily deposits. Receptionist, meet and greet patients, checked patients in and rescheduled for follow-up appointments. Took vital signs, called/faxed in prescriptions, patient triage Billing Manager and Patient Acct Specialist
BVA Advanced Eye Care-Edmond, OK
February 2000 to September 2006
• EClinical Main Responsibilities when I first started-- Meet and greet patients. daily charge entry, daily statements, insurance verification and processing, worked denied claims, precertification, patient billing calls and handled problems with accounts, bank balancing and deposit, credit card batch out, hire and letting go of employees, employee evaluation's, too much more to list.
Education
None in Psychology and Sociology
University of Central Oklahoma - Edmond, OK2007
August 2005 to May 2008
Associate in business administration
Oklahoma State University-Oklahoma City - Oklahoma City, OK 1996 to 1998
Skills
• Multi-line Phone Systems
• ICD-10
• Hospital Experience
• Office Management
• Medical Office Experience
• ICD-9
• Medical Billing
• Insurance Verification
• Data Entry
• Medical Receptionist
• Medical Scheduling
• Microsoft Outlook
• EMR Systems
• Medical Records
• HIPAA
• Triage
• Medical Terminology
• Phone Etiquette
• Computer Skills
• Customer service
• Special Education (2 years)
• Teaching Experience
• Cleaning
• CPT Coding
• Customer service (8 years)
• Time management
• Typing
• Special needs (2 years)
• Accounts receivable
• Computer literacy
• English
• Medical Coding
• Experience Administering Injections
• Data collection
• Transcription
• Data-Entry
• Filing (10+ years)
• Clerical Experience (10+ years)
• Personal Assistant Experience (8 years)
• Medicare
• Caregiving
• Patient care
• Employee Evaluation
• Medical office experience
• Medical terminology
• Customer service
• English
• Medical-surgical
• Medical coding
• ICD-9
• EMR systems
• HIPAA
• Clerical experience
• Typing
• Hospital experience
• Documentation review
• Accounts receivable
• Data collection
• Conflict management
• Bookkeeping
• Personal assistant experience
• Office management
• Proofreading
• Human resources
• Special education
• Leadership
• Negotiation
• Project scheduling
• Driving
• Teaching
• Cash handling
• Medical office management
• Cash management
• Front desk
• Management
• Human resources management
• Medical records
• Fair Housing regulations
• Microsoft Access
• Office experience
• Microsoft Office
• Communication skills
• Epic
• Memory care
• Dementia care
• Organizational skills
• Medical receptionist
• Multi-line phone systems
• Vital signs
• Medical billing
• Payroll
Military Service
Branch: Air National Guard
Service Country: United States
Rank: E3
September 1993 to September 1994
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Home health aide skills — Proficient
May 2024
Providing care to patients in a home setting
Full results: Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Verbal communication — Proficient
March 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Home health aide skills — Proficient
April 2022
Providing care to patients in a home setting
Full results: Proficient
Data entry: Attention to detail — Proficient
February 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Proficient
March 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Office manager — Proficient
November 2021
Scheduling and budgeting
Full results: Proficient
Scheduling — Proficient
October 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical terminology — Proficient
March 2022
Understanding and using medical terminology
Full results: Proficient
Work style: Conscientiousness — Proficient
September 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I went to many out of state conferences and training seminars on Medicare, patient and insurance billing seminars. I also, went around the state training different optometrist offices on billing and coding. I'm willing to get any and all certificates needed that the job requires.
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