Delivery Driver, Customer Service, intake and documentation

SHARON TURNER

Fort Smith, AR ***** • 1-479-***-**** • ****************@*****.*** • WWW: Bold Profile

Professional Summary

1. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

2. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services (through building alliances) with local resources. 3. Hardworking Advocate working diligently on behalf of any persons in distress to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. 4. Ability to employ empathy and patience to connect with individuals on an emotional level and provide support during difficult times. Very good eye for detail and accurately assesses needs. Strives to provide best possible care and support. Skills

Payment GPS Navigation

Mileage Tracking Order Verification

Client Advocacy Motivational Interviewing

De-Escalation Techniques Behavioral Intervention

Document Review Document filing

Behavioral Management Planning Client Assistance Referrals Work History

Euber Eats - 0 yrs 0 mos

Delivery Driver - Ft. Smith AR

03/2024 to Current

Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Pizza Hut - 5 yrs 9 mos

Delivery Driver - Fort Smith, AR

01/2017 to 10/2022

Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Maintained strong relationships with clients through proactive communication and personalized service.

Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Crisis Intervention Center - 3 yrs 5 mos

Shelter Advocate - Ft. Smith AR

11/2014 to 04/2018

Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.

Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.

Gateway / Harbor Recovery - 12 yrs 5 mos

Program Director - Fort Smith, AR

12/2001 to 05/2014

Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.

Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Oversaw staff schedules and assignments to handle programming demands. Created and enforced programming standards to maintain compliance with regulatory requirements.

Education

No Degree: Applied Psychology

Westark Junior College - Fort Smith, AR

completed courses in psychology,

advanced psych. and sociology

Certifications

There are no current or active certifications at this time. Between 2002-2018 there were numerous trainings that led to State of AR Certifications (earned and kept until final expirations) in C.P.R., Non Physical Crisis Prevention Intervention, Regional Detox Specialist, Recovery Counseling, Motivational Interviewing, New Module Implementation and Documentation Supervision.

Additional Information

Hobbies include performing amateur stand up comedy, history research and metal detector searching.

Being an asset to my surroundings is what I strive for no matter what position is held. All tasks are performed and completed in effort to surpass expectations. I am eager to explore employment opportunities within my established capabilities and scope of practices.

Having a flexible work schedule is important at this time. Circumstances surrounding grandchild guardianship (and my own health assessments) require consistent attendance at various

appointments during the week. All necessary personal appts. will be scheduled in effort to minimize any conflict with job hours.

Contacts and References

Professional References

1. Anita Hudson Meadows former Executive Director of Gateway Recovery 479-***-****

2. Amy Carr-Williams former Shelter Director of Crisis Intervention Center 870-***-****

3. Tabitha Rice current Program Director of Harbor Recovery 479-***-****

Personal References

1. Tonya Chronister 479-***-****

2. James Dyer 479-***-****

3. Josh Harrison 479-***-****

Contact this candidate