Customer Service Medical Assistant
Resume:
Bianca Quintana
Phoenix, AZ *****
*.*.*.*.*********@*****.***
Experience with patient de-esculation
Experience with patients emotional stress.
Proven ability to communicate effectively with the patients and provider Experience and working knowledge of Medical Terminology Biligual
Student Ambassador at UEI College.
Looking to expand upon my education and training as a Medical Assitant Work Experience
Medical Assistant Externship
Arizona Urological Surgeons-Phoenix, AZ
April 2024 to June 2024
Medical Assitant, Front Desk, Scheduiling patients, did patient referrals, etc. Patient blood draws.. Education
Diploma in Medical Assistant
UEI College - Phoenix, AZ
August 2023 to October 2024
High school diploma
North High School - Phoenix, AZ
August 2004 to May 2007
Skills
• Blood Draws, Vitals,Medical Terminology,
• Assist with patient EKGS, etc
• Insurance verification
• Experience Administering Injections
• Patient Care
• Venipuncture
• Phlebotomy
• Phone Etiquette
• Laboratory Experience
• Chairside Assisting
• Anatomy Knowledge
• Infection Control Training
• Clerical Experience
• Medical Scheduling
• HIPAA
• Vital Signs
• Triage
• ICD-9
• Urology
• Clinic
Certifications and Licenses
AED Certification
CPR Certification
BLS Certification
Assessments
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
September 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Completed
April 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Recruiting — Completed
August 2022
Managing the candidate sourcing and selection process Full results: Completed
Scheduling — Completed
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Working with MS Word documents — Completed
September 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Legal skills — Completed
August 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Medical receptionist skills — Completed
February 2024
Managing physician schedules and maintaining accurate patient records Full results: Completed
Technical support: Customer situations — Completed September 2022
Responding to technical support situations with sensitivity Full results: Completed
Attention to detail — Completed
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Data entry: Attention to detail — Completed
April 2022
Maintaining data integrity by detecting errors
Full results: Completed
Technical support — Completed
September 2022
Performing software, hardware, and network operations Full results: Completed
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