Customer Service Call Center

Customer Service Advocate, Collaborative Care Division of Optum Health, Phoenix, AZ

Provided specific customer care to clients as a member of the customer service team; received numerous awards recognizing my outstanding record of customer satisfaction. Call Center environment.

Integrity Staffing Solutions 2011

(Seasonal) Guest Service /Payroll, Amazon.com, Phoenix, AZ Managed flow of job applicants through hiring process, payroll for temporary seasonal employees. Alhambra School District

2008-2011

Teaching Assistant I, K-3, Phoenix AZ

Assisted teachers with reading and math instruction, student supervision, problem solving and behavioral issues

Computer Sciences Corporation, Nichols Research Corporation 1996-2002

Facility Security Officer, ACSSO, El Segundo, CA

Ensured that contract terms were in accordance with government standards, maintained document, personnel and automated information systems, physical security for facility, worked with contractors setting up SCIF equipment and maintenance, completed FSO and AIS certification, completed correspondence courses; assisted hosting of Air Force briefings and meetings, COMSEC custodian.

Administrative Assistant, Contracts, El Segundo, CA Maintained inventory for all purchases on contract, including tracking of requisitions and submission of all required paperwork,

recorded contract changes, logged subcontractor invoices and kept updated database of expenditures, worked with supervisors to keep subcontractors within budget, maintained service contract records for all office machines general office duties. Merisel, Inc. 1994-1996

Assistant Buyer, Product and Inventory Management, El Segundo, CA Interfaced with sales, marketing, distribution and accounting departments, worked on inventory maintenance, profitability, rebate negotiations and marketing, reviewed and processed online purchase requisition specifications for supplies, equipment and services, purchased warehouse stock.

Billing Specialist, Marketing, El Segundo, CA

Maintained

financial reports; initiated and implemented processes that recovered lost $1million. The Ritz Carlton Hotel Company 1990-1993

Assistant Hotel Manager, Atlanta, GA

Full responsibility for hotel operations, negotiated guest complaints, identified process breakdowns and formed teams to analyze problems, team leader responsible for training personnel at new hotels.

Director of Housekeeping, Marina del Rey, CA Managed staff with payroll budget of $800,000, identified budgetary cost savings, created new operational standards that were adopted as company policy

Night Manager, Naples, FL Managed

housekeeping staff.

JP Hotel Company Marriott Hotel Company 1989-1990

Management Trainee, Orlando, FL

Housekeeping, front desk management.

EDUCATION

Florida State University, Tallahassee, FL

BS Economics, minor Political Science

Skills - Spalding Certified, Microsoft Excel, Word, Nice, GPS, Facets, Citrix, Encoder pro, Outlook

CTE Business & Marketing Teaching Certificate/Teaching Certificate, CPR/ First Aide, Level One Fingerprint Clearance Card

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