Customer Service Business Development
Resume:
Sharon Chance
Evans, GA
************@*****.***
Summary
Experienced professional with banking background that covers customer service, business development and administration.
Excellent ability to work with others at all levels to ensure organizational goals are attained from first point of contact to the close of the transaction, striving for complete customer satisfaction.
Proactive approach to any task so that results are accurate, consistent and timely.
An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential, within a highly competitive environment where leadership skills are the key to success.
Work Experience
WellStar Augusta University - Present:
Customer Service Specialist:
To work assigned cases and resolved unpaid claims. To assist patient on the any
questions they may have on statements, disputes of payments made by carriers
When receiving Millenium spreadsheet to work all cases in a timely matter and
To work and complete the spreadsheet in a timely manner. Always have a pro
Active approach to the daily task I am assigned, always answering incoming
Calls with a cheerful voice and make sure all patients know they are a top of
Priority patient to me with any concern they may have.
To receive mail- checks,v-cards,patients payments, in processing the deposit to
Make sure the deposit is on the computer, with copies then disbursed to posting
Department, AUMC side for posting as well, copy to cashier department as
Well. To make sure all correspondence received is distributed to the correct
Department in a timely manner. Always work well with all specialists in my
Department.
Medac – A/R Billing Specialist, 10/2013 to Present
Work assigned accounts daily to resolve unpaid claims. Calling carriers to inquire on status of claims. Follow-up on appeals of claims and to make sure carrier has received all documentation needed to resolve the claim. Enter adjustments and transfer balances as needed, per resolution from carrier. Post payments from patients. Verify and correct patient demographics as needed. Work any underpaid claims to resolve remaining balance. Answer phone calls from patients. Take credit card payments from patients who call in. Process correspondence from attorneys and forward to legal department.
Regions Bank, Washington, GA - Teller I and II, 2006-2008
Regions Bank, Evans, GA – 2009-2012
Perform all functions related to handling customer transactions. Accurately completed all transactions by adhering to strict company policies and procedures. Cross-sell banking services and products to customers, with excellent results. Trained in ATM transactions and procedures in loading and balancing.
Farmers and Merchants Bank, Washington, GA – 2002-2009
Directed daily operations for a retail bank, including branch sales, business development, customer service, and credit analysis. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. ATM balancing and transaction teller. Promoted products and services to clients, exceeding company goals.
Colonial Builder Supply, Co-Manager, 1995-2010
Accounts payable, ordering of materials, invoicing, journal entries, QuickBooks.
Thomson Orthopedics, Office Manager, 1994-1995
Ensure accuracy and completion of patient charges to include ICD/CPT coding. Assist physician. Made daily bank deposits, handled accounts payable and receivable. Entering patient demographics, make appointments, monitor patient census in hospital.
Orthopedic Associates, Workers Compensation Specialist, 08/93-08/94
File claims to carrier, call employers on status of injury reports, follow up on patient, set appointments, schedule appointments with outside providers, handle patient calls.
Dr. Thomas Smith, Podiatry, Office Manager, 03/91 to 08/93
Maintained three offices, performing billing, scheduling, data entry, daily deposits, accounts payable and receivable, maintain stock in treatment rooms, schedule surgery.
Education
Jenkins County High School
University of Georgia
Certifications
Web Ex 40 Hour Banking Course
Quick Books Training
September 22, 2018
To Whom It May Concern,
I am seeking a position that will utilize the skills I have developed in a variety of positions and industries over the years. My experience covers management and clerical positions, in medical offices, banks and construction supply.
I am very detail-oriented, and that skill translates well into any task requiring accurate information to be produced. I am well organized and am comfortable with a job that has a varied number of tasks to be completed each day. I work well under pressure and can work with limited supervision.
I appreciate your review of my resume. I look forward to discussing with you any opportunities that you may have that can take advantage of my skills and work ethic.
Sincerely,
Sharon Chance
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