Customer Service High School

JS JU'LISSA

SHANNONHOUSE

********@*****.*** 562-***-**** Carson, CA 90746

EDUCATION Gardena Senior High School, Gardena, CA 06/2023 3.6 GPA

Academic Decathlon Member

Captain of Black Student Union

PROFESSIONAL

SUMMARY

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Teamwork and Collaboration

Money Handling Abilities

Scheduling

Professional Telephone

Demeanor

Clerical Support

Verbal and Written

Communication

Food Handling

Adaptability and Flexibility

Organization and Time

Management

Loyalty Program Promotion

Customer Engagement

Customer Loyalty

Coaching and Training

Specializing in Child Care ages

5-9

WORK HISTORY Customer Service Associate Del Amo Park - 12/2018 - 03/2020 Carson, CA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Answered customer telephone calls promptly to avoid on-hold wait times.

Informed customers about special promotions and provided detailed information for various products.

Receive and process monies for pool admission, memberships, department program registration, sports registration, snack bar and various miscellaneous items.

Properly and accurately completed daily cash deposits also ensured deposits and floats are securely left in the safe

Provide extensive program information to public to facilitate program registration

Crew Team Member AMC Theatres - Torrance, 12/2022 - CURRENT CA

Provided excellent customer service by greeting customers and meeting quality expectations.

Took orders, prepared meals, and collected payments. Trained new employees by demonstrating tasks and coaching during daily activities.

Operated cash register to ring up final bill and process various forms of payment.

Worked well with teammates and accepted coaching from management team.

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