Customer Service Office Manager
Resume:
Amber Holzbauer
Student at Post University
Experienced customer service professional with a strong
attention to detail, organizational skills, and a track
record of collaborating effectively in fast-paced team
environments to meet customer needs.
*********@*****.***
Henrico, VA 23228
https://www.jobcase.com/profiles
/G3nyg2Nneq3r4Kd-wxHUebYd
Work Experience
Office Manager
Five Star Trucking
January 2010 - December 2019 • Edinburg, VA
•Responsible for managing daily office operations
•Oversee administrative tasks and workflows * Maintain compliance with Federal DOT Regulations
•Coordinate and prioritize office activities
•Maintain office supplies and equipment
•Develop and implement office policies and procedures
•Manage office budget and expenses
•Ensure compliance with company policies and regulations
•Handle confidential and sensitive information
Server
Sals Italian Bistro
July 2017 - December 2018
•Provide excellent customer service to dining guests
•Take and deliver food and beverage orders accurately
•Maintain cleanliness and organization of dining areas
•Assist with setting up and breaking down tables
•Collaborate with kitchen staff to ensure timely food delivery
•Handle customer inquiries and complaints in a professional manner
•Follow all safety and sanitation procedures
•Adhere to company policies and procedures
•Work effectively as part of a team to meet customers' needs
Owner
Valley Foundation's LLC
April 2007 - December 2018 • Edinburg, VA
•Led company operations and strategic planning
•Managed a team of employees
•Developed and implemented business strategies
•Oversaw financial management and budgeting
•Established and maintained client relationships
•Ensured compliance with legal and regulatory requirements
•Directed marketing and promotional activities
•Negotiated contracts and agreements
•Evaluated and improved business processesPersonal Assistant
Sherry Aitkens Wain,PHD
March 2012 - September 2016 • Edinburg, VA
•Provided administrative support to Dr. Sherry Aitkens Wain
•Managed calendar and scheduled appointments for Dr. Sherry Aitkens Wain * Overseen and managed daily
operations of three properties owned by Dr Sherry A Wain
•Handled correspondence and emails on behalf of Dr. Sherry Aitkens Wain
•Coordinated travel arrangements and accommodations for Dr. Sherry Aitkens Wain
•Acted as a liaison between Dr. Sherry Aitkens Wain and other team members
•Managed expenses and reimbursements for Dr. Sherry Aitkens Wain
•Maintained confidentiality and handled sensitive information for Dr. Sherry Aitkens Wain
Independent Contractor
Home Interiors
June 2005 - December 2007 • Dallas, TX
•Responsible for completing home interior design projects
•Collaborated with clients to determine design preferences and requirements
•Executed design plans and selected appropriate materials and furnishings
•Managed project timelines and ensured all deadlines were met
•Communicated effectively with clients, contractors, and vendors
•Maintained accurate records of project expenses and budgets
•Resolved any issues or concerns that arose during the project
•Stayed up-to-date with industry trends and incorporated them into designs
•Ensured high quality and customer satisfaction with finished projects
•Complied with company policies and procedures throughout the duration of projects.
Education
Post University
ASSOCIATES
October 2023 - Present • Henrico, VA
National College
ASSOCIATES, Business Administration
August 1997 - May 2000 • Harrisonburg, VA
Licenses and Certifications
Peer Recovery Support
McShein Foundation
July 2023
16 Hour Course in Addiction and Counseling Support
Safe Serve
Virginia
April 2010
Certified in safe handling of food and serving of foodClass B Contractors
Virginia
April 2007
Class B Contractors License
Federal DOT Compliance
DOT
April 2005
Skills
Decision Making Time Management Persuasive Speaking Active Listening Multitasking
Safe Food Handling Cash Management Conflict Resolution
Traits
Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
Ambitious
I am strongly driven to succeed.
Accountable
I take responsibility for my actions and follow through on my promises.
Respectful
I often express admiration for others" ideas and qualities.
Caring
I use my words and actions to help others without expecting anything in return.
Volunteering
FFA
Alumni
September 1997 - Present • Woodstock, VA
Assist with up and coming FFA members
Shenandoah County Pregnancy Center
Volunteer
March 2022 - March 2022 • Edinburg, VA
Helped to put care and safety packages together for community outreach
4H
Leader
September 2008 - December 2015 • Edinburg, VA
Assisted in all club activities and programs
Girl Scouts
Troop Leader
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