Front Desk Customer Service
Resume:
Evary Smith
Rochester, NY *****
*****.*****@*****.***
Great Customer Service Skills Energetic and Positive Attitude, I am a people person and enjoy my job. I AM A FOCUSED ENERGETIC HARD WORKING INDIVIDUAL. I HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE. I AM A QUICK LEARNER AND PAY CLOSE ATTENTION TO DETAIL.
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Work Experience
Front Desk Receptionist
HIGHLAND HOSPITAL - Rochester, NY
September 2021 to October 2023
Working as Guest Services Specialist and Front Desk Receptionist My role as Guest Services Specialist was to greet visitors and employees Checked employee’s badges and distributed masks as needed to visitors and employees Directed visitors to surgery and Dr’s appointments and other departments My job as Front Desk Receptionist was directing visitors to patients patients rooms throughE-Record and making sure patients were scheduled for surgery or medical procedure Answered incoming calls to give callers information. Was laid off my job due to restructuring of my position
Emergency Department Associate
HIGHLAND HOSPITAL - Rochester, NY
February 2021 to September 2021
Job entailed me processing emergency patients to admissions using E-Record Was responsible registering patients personal information for admissions Also worked with ambulance patients for admissions
Received incoming calls from inside hospital and outside for various information Lapses in employment due to early retirement
PAYROLL CLERK
Thompson Publishing Group
January 1994- March 2002
Working as a payroll clerk inputting and updating employee timesheets.Extensive use of Microsoft word and Excel, researched discrepancies errors and invalid timesheets Ability to work as a team wirth coworkers to make sure timesheets are crossed referenced accurate and correct before timesheets were sent to outside company to be processed.
Data Input Clerk
Martian Marietta Aerospace-LOCKHEED MARTIAN Orlando FL June 1991 -January 1994
Processeed invoices created bill of laden for ordering parts for the Space Shutle job required paying closer attention to detail accurany and able to work in a fast paced enviroment Recieved high level security clearance(YELLOW)professional environment work with high ranking members of the military abe to take direction from others Education
Associates Degree in Secretarial Science
Jones Business College
Orlando, FL
January 1987 to June 1989
Skills
• Customer Service (10+ years)
• Data Entry (10+ years)
• Microsoft Office (10+ years) (5 years)
• Time Management (10+ years)
• Filing (10+ years)
• Solution Solving (10+ years)
• Computer literacy
• Typing
• Microsoft Excel .. Medication Administration
• Office experience
• Payroll
• English
• Medical terminology
• Customer service
• Payroll
• Guest services (10+ years)
• Hospitality
• Microsoft Windows Server
• Epic
• Computer Networking
• Typing
• Front desk
• Clerical experience
• Medical records
• Social media management
• HIPAA
• Research
• Computer networking
• Outpatient
• Phone etiquette
• Computer skills
• Data entry
• Microsoft Office
• Communication skills
• Microsoft Excel
• English
• Microsoft Word
• Medical administrative support
Certifications and Licenses
Associate degree secretarial science
June 1989 to Present
I
Driver's License
October 2023 to November 203
BARB B
REFERRALS
ETTS 315-***-**** ****.*********@******.*** Professional ANDY PEARSON 585-***-**** ***********@*****.*** Professional CONNIE HOUGHTON 585-***-**** ********@*******.*** Personal
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