Customer Service Project Manager

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Michael J. Dermody

***** ********* *****, *********** ** 92394

Cell: 760-***-****

*********@**********.***

Highly successful in project leadership and customer service relations.

Extensive background in the management of multiple project sites and types.

Proficient with the development of team leadership and motivation. Experience:

4/23 ~ 6/24 – HP Communications / Corona CA.

Project Manager - Engineering

Managing new design and permitting for P2P, FTTH and ring fiber networks for American Dark Fiber, Race Communications, Conterra Networks and Verizon. Creating new aerial, underground and lease duct ring and extension pathways for new customers.

8/22 ~ 4/23 – Jerry’s Trenching Service / Fresno CA. Chief Operations Officer

Constructing new underground telecommunications and utility paths for AT&T, Comcast, PG&E, CVIN, and private companies by bid work. Horizontal Directional Drilling specialist. Customers throughout California.

3/22 ~ 8/22 - HCI / Fontana CA. (company ceased all operations) Area Manager.

Building Frontier FTTH networks. Working in Ridgecrest, Adelanto, Hesperia, Rancho Cucamonga, and Upland. Aerial and Underground plant construction, splicing and testing to complete new fiber projects for FTTH services.

5/98 ~ 2/22 - CABLECOM LLC/ Placerville CA.

Senior Operations Manager.

Accomplished in the successful completion of large-scale construction and engineering projects including OSP and ISP fiber optic builds, bandwidth upgrades, new build and maintenance projects. Focused on promoting our companies’ safety practices, the hiring and training of new employees, developing supervisors and managers, and staffing projects to meet all of our customer’s deadlines and expectations. Maintained consistently high levels of production from all employees and subcontractors, achieving high profit margins.

Expert in both aerial and underground telecommunications construction and engineering, overseeing the administrative, financial and technical aspects of the various projects, asset management, and communicating with our customers on a regular basis to resolve any issues in an effective manner. Customers in California, Nevada, Oregon, Arizona, and Washington.

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