Customer Service Accounts Payable

ANISSA WOODS

Bedford Loop East, Southaven, MS ***32 901-***-**** ************@*****.***

PROFILE SUMMARY

Highly experienced and resourceful professional with proven ability to provide quality services for ultimate customer satisfaction through meticulous and proactive problem-solving skills. A dedicated and client-centered customer support representative with exceptional skills in delivering fast and efficient services, and streamlining customer service processes to provide unparalleled customer service. Well-versed in accounting functions including accounts payable and accounts reconciliation. Demonstrated ability to listen attentively, solve problems quickly and efficiently, and create high quality professional relationships with clients. Proficient in assessing customer’s areas of concern and offer appropriate recommendations resulting in account retention and loyalty. Excellent record-keeping and computer acumen, able to quickly learn industry specific customer service software.

PROFESSIONAL EXPERIENCE

Accounts Payable Clerk/ Procurement Specialist FedEx Memphis, TN Jan 2021 – Present

•Followed up with vendors and managers to verify and resolve discrepancies and reconcile vendor issues promptly.

•Engaged in meticulous analysis of invoices for required backup documentation and payment approvals.

•Maintained the highest level of quality and customer service by reviewing customer billing questions and fostering a collaborated effort in solving issues to heighten customer contentment levels.

•Effectively assessed payment issues and outstanding cheques.

•Meticulously processed, verified and reconciled accounts payable invoices within the set timeframe.

•Demonstrated proficiency in leveraging computer acumen to seamlessly handle diverse tasks, encompassing processing accurate invoices to secure timely payments, accurate documentation of payments, and efficient data entry.

•Updated pricing/ contracts from vendors.

•Reach out to vendors regarding pricing.

•Research regarding pricing.

•Entered invoices to be paid.

Accounts Payable Clerk American Car Center Aug 2022 – Feb 2023

•Processed, verified, managed, and reconciled accounts payable invoices for clients and vendors using SAGE. Processed payments electronically within the specified timeframe

•Identified 98% of errors and discrepancies and meticulously verified and investigated discrepancies before releasing payments by communicating with vendors

•Matched purchase orders to invoices and entered invoices into accounting software based on departmental policies.

•Assisted in the successful transition to efficient and new accounting software, which reduced manual data entry and improved the overall accuracy in financial reporting.

Claims Resolution Specialist Walmart

June 2019 – Dec 2022

•Effectively developed and reviewed claims investigations to assess and confirm coverage to determine liability, compensability, and damages.

•Managed negotiations with customers, representatives, and third party to resolve claims by sharing investigative results and rationale.

•Displayed exceptional prowess in reviewing and resolving claim appeals through critical analysis of all data related to the claimant’s status.

•Relied on relevant policies, assessed claimant’s issues to validate escalated issues and facilitated claims processes.

•Continuously maintained consistent, productive and timely follow-up as often as needed with claimants or representatives. Time between follow-up did not exceed 2 working days.

•Coordinated ligation activities for assigned claims and attended mediation and arbitrations to resolve disputes.

Customer Service Specialist Nucor Logistics Memphis, TN

Nov 2018 – May 2019

•Relied on business strategic growth to design effective customer service plans

•Delivered unparalleled customer service, expertly engaged with customers by sharing relevant tools to reduce support call frequency.

•Promptly responded to pre-sale inquiries, returns, and routine order processing thus reducing service time by 80% during calls.

•Maintained relevant knowledge on company products, services, and processes to deliver top notch services to clients. Utilized web-based knowledge to access account and transactional information.

Airport customer service agent Memphis International Airport Memphis, TN

May 2018 – Sep 2017

•Executed supplies of over-the-phone tickets sales and kept customers in the knowledge of relevant travel data such as ticket prices and possible delays.

•Promptly addressed any discrepancies in traveler’s reservations and collaboratively worked with personnel to address any issues on alterations and refunds.

•Effectively escalated any security issues and inappropriate behaviors to the concerned teams to maintain safety protocols and airline security.

•Assumed the responsibility of overseeing in-person ticketing and reservation services and thus ensuring all passengers received proper documentation and receipts.

•Delivered unparalleled customer service, expertly engaged courteously with travelers, confirmed reservations and provided check-in services during pre-flight procedures.

Customer service representative The CMI Group

Jan 2013 – April 2015

•Ensured customer engagement in a positive and approachable manner, handled inbound and outbounds calls and emails from customers, promptly and professionally resolved customer inquiries and complaints providing insightful solutions.

•Provided customers with accurate information and advice on CMI solar products and services, arranged for pickup and delivery following sales.

•Consistently outperformed established performance targets and objectives, leading to heightened operational efficiency, and elevated customer satisfaction levels.

•Liaised with sales and installation teams to ensure coordinated customer installations and follow ups.

•Resolved any potential claims in a charismatic manner, developed and maintained positive customer relationships.

EDUCATION

Master in Science, major in Public Accounting Stayer University Memphis, TN Jan 2024 – Dec 2024

•Relevant coursework: Advanced Financial Accounting and Reporting

Bachelor's Degree in Business, major in Human Resource Management Strayer University Memphis, TN Jan 2019 – Mar 2023

•GPA: 3.2

SKILLS

•Accounts resolution, payable, and receivables

•Data entry and spreadsheets

•Demonstrated ability to develop and maintain professional relationships.

•Ability to maintain confidentiality.

•Exceptional communication

•Meticulous attention to detail

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