Customer Service General Manager
Resume:
PROFESSIONAL SUMMARY
Dynamic leader with over a decade of progressive management
experience in the fast-paced Las Vegas restaurant scene, notably with Capriotti's. Excelled in staff scheduling, inventory management, and fostering a high-quality customer service environment. Proven track record in boosting efficiency and implementing cost controls, blending hard skills like budgeting with soft skills such as conflict resolution.
EXPERIENCE
Restaurant General Manager
September 2018 - June 2024 Capriotti's, Las Vegas
Restaurant Management
May 2016 - May 2018 Marcos Pizza, Las Vegas
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
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Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
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Set schedules for 25 person staff by planning and designating shifts and hours
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Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
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Scheduled and received food and beverage deliveries, adhering to food cost and budget
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Ensured accurate records and sufficient supplies by conducting daily inventories of food, beverages, and other materials
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Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
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• Motivated staff to perform at peak efficiency and quality CONTACT
702- 569-9282
******@*****.***
Puyallup, Washington 98372
SKILLS
• Staff scheduling
• Budgeting
• Inventory management
• Regulatory compliance
Kitchen equipment operation and
maintenance
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• Conflict resolution
• Cost controls
• Recruitment
ALBERT MCCUE
MANAGER
Restaurant General Manager
January 2008 - January 2016 Sbarros Pizza, Las Vegas Analyzed variances and implemented corrective actions to increase sales and reduce waste and labor where needed.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
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Established and maintained positive work environment to enhance retention and productivity
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Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, and other materials
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Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
•
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
•
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
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EDUCATION
Completed coursework towards High School Diploma
Sachem High School North, NY
Completed coursework towards Associate of Arts in Automotive Mechanics
Western Suffolk BOCES, NY
CERTIFICATIONS
• SafeServ certification: Food Handling
ACCOMPLISHMENTS
Consistently held the position of best performing store in the regionReduced labor costs 2% by reworking schedulesProvided outstanding customer service and showed a willingness to go above and beyond company expectation that contributed to the honor of running Flagship store in Las VegasAwarded and was recognized as Manager of the year for exceptional service and for turning a Corp store that was under performing into a profitable location in a very short time
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