Call Center Customer Service
Resume:
Brandie Mccrary
Lexington, NC *****
*****************@*****.***
Work Experience
Security Officer
Jockey International-Cooleemee, NC
November 2023 to Present
Customer Service Representative
leggett and Platt-Lexington, NC
August 2022 to February 2024
works with clients who have complaints, orders, or require information about products/services purchased from the organization. I also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Assisted customers with a warm and professional attitude IT Technician
Leggett & Platt-Lexington, NC
July 2022 to February 2024
handled incoming or outgoing customer escalated calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. I was an agent who managed both incoming and outgoing customer calls and as a Call Center Representative I was in charge of answering customer calls, listening to their concerns and solving problems Call Center Representative
Lane Bryant-Winston-Salem, NC
March 2018 to July 2021
I handled incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. I was an agent who managed both incoming and outgoing customer calls and as a Call Center Representative I was in charge of answering customer calls, listening to their concerns and solving problems. Teacher Assistant
AppleTree Early Care and Preschool-Clemmons, NC
August 2019 to December 2020
As a teacher assistant I provided support to the lead teacher in charge of a classroom. Also known as teacher's aides, which was responsible for
Getting the classroom ready
Listening to the children read or reading to the children Helping the children who needed extra support or help Helping the teacher plan the students' lessons or activities. Cashier, Packer
Bojangles' Famous Chicken 'n Biscuits-Lexington-NC September 2017 to February 2019
Assessed customer needs and responded to questions. Cleaned and straightened work area.
Bagged merchandise by following standard procedures. Organized register supplies.
Worked with customer service to resolve issues.
Operated cash register with proficiency.
Maintained gift certificate documentation.
Cashier, Cook, Team Member, Packer
KFC-Mocksville-NC
July 2012 to July 2017
Organized register supplies.
Bagged merchandise by following standard procedures. Cleaned and straightened work area.
Assessed customer needs and responded to questions. Unboxed new merchandise.
Rotated stock to maintain freshness.
Operated cash register with proficiency.
Maintained gift certificate documentation.
Provided professional and courteous service at all times. Worked overtime shifts during busy periods. I did everything at KFC. I ran the registers from front to drive through, I packed the orders, I cooked, I did the truck orders, I put up the truck, I also to the money at the end of the shift to the bank, handled unsatisfied customers complaints. I pretty much did what a manager would do, but I was just a team member. I was there for 3 1/2 years. Education
High school diploma High in Buissness
Rowan-Cabarrus Community College Salisbury
January 2022 to December 2022
Davie County High School - Thomasville, NC
January 2014 to December 2014
Skills
• CASH (7 years)
• ORGANIZATIONAL SKILLS (Less than 1 year)
• PROBLEM SOLVER (5 years)
• TEAM PLAYER (7 years)
• CUSTOMER SERVICE (7 years)
• English
• Math
• Banking
• Communication skills (8 years)
• Accounting
• Customer service (7 years)
• Call center (2 years)
• Teaching
• Microsoft Powerpoint
• Microsoft Office
• Management
• Typing
• Customer service
• Cash handling
• Windows
• Sales
• Banking
• Cash register
• Accounting
• Teaching
• Cooking
• Conflict management
• Computer skills
• Leadership
• Microsoft Word
• Financial services
• Time management
• Microsoft Outlook
• Sales management
• English
• Microsoft Excel
• Microsoft Office
• Manufacturing
• Telemarketing
• Technical support
• Bookkeeping
• Early childhood education
• Software troubleshooting
• Microsoft Windows Server
• Organizational skills
• Retail sales
• Retail management CASH, ORGANIZATIONAL SKILLS, PROBLEM SOLVER, TEAM PLAYER, CUSTOMER SERVICE Strong organizational skills Large cash/check deposits expert Active listening skills Courteous demeanor Adaptive team player Sharp problem solver Customer service expert Seasoned in conflict resolution
• Help Desk
Certifications and Licenses
CNA
CPR Certification
Guard Card
Contact this candidate