Customer Service Representative
Resume:
EMPLOYMENT HISTORY
MAY **** - PRESENT
Customer Service Representative, Alorica, Remote,LA
• Provided high quality customer service support to customers over different avenues of communication, while maintaining metrics that passed the client’s satisfactory goals.
• Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protections.
AUG 2017 - MAY 2022
Account Specialist, Wells Fargo, Remote,LA
• Engaged in conversation while assisting customers with banking and account servicing needs.
• Facilitated awareness and educated customers of different bank services, including digital banking capabilities. FEB 2014 - AUG 2017
Customer Experience Chat Specialist, Best Buy, Remote,LA
• Provided excellent customer service to customers while setting in-home and onsite appointments and repairs. EDUCATION
MAY 1997
High School Diploma, Central Lafourche High School SKILLS
Speed Typing Multitasking
Goal Driven Customer Service
Account Management Digital Banking
Technical Support Inbound/Outbound Calls
Louisiana, US, 70394
***********@*****.***
CHNEK GABRIEL
PROFESSIONAL SUMMARY
Customer Service Representative with extensive expertise in providing high-quality support across various communication channels, ensuring client satisfaction and confidentiality. Over 10 years of experience in customer service and account management, adept at multitasking, digital banking, and troubleshooting. Proven ability to meet goals efficiently and educate customers on banking services, demonstrating strong problem-solving and organizational skills.
Handled multiple demands and shifted priorities as needed to ensure goals were met in an efficient manner. Streamlined account servicing processes, reducing average handling time by 15% and improving operational efficiency. Partnered with cross-functional teams to improve digital banking education, contributing to a 20% increase in digital service adoption.
Achieved monthly sales targets by promoting relevant banking products, driving revenue growth and customer engagement. Assisted with troubleshooting appliances, home theater, apple devices, and android devices. Led troubleshooting of electronics, ensuring rapid problem resolution and improved service efficiency for diverse customer needs.
Worked with cross-functional teams to streamline appointment scheduling and repair processes, boosting operational effectiveness.
Provided in-depth tech support for various devices, consistently receiving positive feedback from customers for exceptional service.
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