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Dr. Phyllis Williams

School of Business and Leadership

*********@*****.***

*** ***** ******, *****, *** York 10473

718-***-**** (Home)

917-***-**** (Cell)

PROFESSIONAL STATEMENT

Enthusiastic and passionate lover of Organizational Management and Leadership with 12 years of college/university experience. Proven record of engaging students in lively classroom and online discussions. Fervent about encouraging learning with both critical and creative thinking. Work happily with colleagues and a diverse student population (worldwide) to promote an atmosphere perfect for sharing knowledge and learning outcome.

SKILLS

Exemplary written/communication skills (listening, speaking, reading, and writing)

Solid background in Educational and Organizational Management/Leadership-several years of working in the higher education industry (traditional university and online) and corporate America

Instructional Designer

Curriculum Developer

Knowledge of current national and global business trends

Excellent interpersonal skills when working with colleagues, students, and community partners.

Experienced working with diverse students (varying backgrounds)

Good critical thinking and problem-solving skills that blend well with understanding other perspectives.

Familiar with the research methodology process (Research Proposals, Thesis Advisement, etc.) In addition, experienced performing doctoral research.

Proficient with Microsoft Office Software (PPT, Word, Google, etc.)

In addition, Brightspace, E360, Zoom, etc.

WORK EXPERIENCE

Adjunct Professor/Academic Advisor (Organization Management/Leadership)

Alliance University – New York, New York 10004

Mary Mount Manhattan College, New York, New York

Taconic Correctional Facility, Bedford Hills, NY10507 (Prison Education)

Fishkill Correctional Facility, Beacon, NY (Prison Education)

2011- Present

Facilitate student learning via performing instructional-related duties and responsibilities in a timely manner including managerial functions such as course coordination/lesson planning, syllabi, classroom control, student evaluation, student assessment, technology integration, online and in person instruction, counseling/advisement, curriculum development, thesis supervision/advisement.

Courses taught include BUS 100 Introduction to Business, BUS 101 Ethics: The Contemporary Workplace, BUS 200 Principles of Management, BUS 207 Entrepreneurship, BUS 277 Business Law 1, BUS 210 Intro to the Principles of Marketing, BUS 231 Leadership, BUS 301 Critical and Systemic Thinking, Organizational Theory and Design, BUS 316 Organizational Behavior, BUS 463 Global Leadership, Knowledge Management, BUS 309 Managerial Finance and Accounting 1, BUS 403 Strategic Management/ Planning and Public Speaking 1.

AT&T CORPORATION

PROJECT MANAGER 2003-2005

Directed and managed resources to transform existing manual processes into automated technology which lowers organizational operating expenses by millions of dollars.

Managed project resources, progress, completion timeframe, and budget for several hundred products or services in a timely manner and within budget revenue.

Managed project teams while initiating planning, executing, controlling, and closing projects allowing proper system impacts to be addressed, thereby increasing millions of dollars in revenue.

Facilitated management meetings and problem-solving sessions saving valuable time, uncovering unique solutions, and ensuring a process that brought issues to conclusions.

Conducted gap analysis (researched, compiled, analyzed, summarized findings) for service and billing issues (existing/old projects) enabling stakeholders to evaluate business objectives and measurements for future enhancements.

Prepared cost analysis of service or product determining feasibility resulting in feedback impacting the decision to carry out the task associated with supporting the new initiative.

Business Process Assessment Manager 2003

Examined factors affecting the existing process, methods and systems used to transform the product or service.

Established improvement objectives (productivity cost, customer service, cycle time) ensuring compliance and getting the process under control.

Organized appropriate cross-functional team players enhancing quality of analysis and commitment to change.

Identified technological disconnects and root causes inhibiting efficiency and effectiveness of the process, implementing and testing changes prior to standardizing changed process ensuring it meets effective criteria.

Developed methods/procedures, Job-Aids, process flows using web-based tools improving documentation.

Developed and delivered educational training classes updating end-users (adult learners) and customers on new/changed process enhancing and skill knowledge.

Collected, analyzed, and distributed assessment/measurement data determining correctness, reliability, and validation of proposed process improvement changes.

EDUCATION MANAGER 1998

Managed and performed training, learning and development activities such as needs assessment (Front -end analysis).

Effectively consulted partner leaders identifying specific courseware needs enabling clients to meet balanced objectives.

Designed, developed and project-managed over 100 educational courseware,

thereby closing skill and knowledge gaps for several thousand participants.

Constructed curriculum paths for ongoing performance improvement needs for the client and their product services ensuring continuity of services.

Managed several hundreds of on-line web-based documents transition from prior print to web-based courseware, ultimately saving time, print and postal costs at a reduction of several million dollars annually.

Extensive traveling to deliver and facilitate educational and training courseware to adult learners in several work centers within all regions of the US resulting in reduced cost, increased operational, efficiency and production.

Managed a work staff of 29 employees (Training Center).

PROFESSIONAL AND COMMUNITY ORGANIZATIONS

Montclair Who’s Who in North America (Honored Member)

Who’s Who National Society for Performance and Instruction among students in American Universities & Colleges

Who’s Who among Professional and Executives in North America

National Society for Performance and Instruction

American Society for Training and Development

Telephone Pioneer of America

Cancer Care Agency (Counselor for terminal ill cancer patients

New York Urban Coalition (non-profit organization) – Volunteered Educational Coordinator

Talk of the Town Toastmasters Club (National Public Speaking Organization)

Member of The National Honor Society

New York Dreams not Action (DIA) – served as a counselor/mentor for teenage girls (ages 13-18).

Soul Expressions Progressive League

Organizational Consultant (Board of Directors) – Seabury Learning Center

MBD Housing Corporation of New York (Provides affordable housing for the NY community)

EDUCATION

Ed. D (Doctor of Educational Leadership)

University of Bridgeport – Bridgeport, CT

M.A. (Master of Arts) Urban Program Management

Long Island University – Brooklyn, NY

B.A. (Bachelor of Arts) Sociology/Health Education – NCCU – Durham, NC

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