Social Media Customer Service

AMY JACOBS

Dallas, TX ***** 469-***-**** ****.******@*******.*** WWW: Bold Profile

Professional Summary

I am a quality-driven administrative professional with 7 years of solid background handling high-volume inquiry, observation, inspection and performance workloads . Excellent verbal and written communication with strong supervising and coaching. Background is cultivating positive relationships and exceeding goals. Also, tech-savvy and proactive with a good sense of business operations and customer care needs. The ability to multitask, prepare documents, work independently with limited supervision, complete multiple projects simultaneously and in a timely manner. Also, good at troubleshooting problems and building successful solutions.

Skills

Communication

Teamwork

Problem-solving

Time management

Critical thinking

Programming skills

Bookkeeping

Social Media Marketing

Microsoft Office

Interpreting Data

Work History

CSR-Order Management 10/2023 to Current

BlueTriton Brand/ReadyRefresh – 900 Long Ridge Road, Building2, Stamford, CT 06902

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered product and service questions, suggesting other offerings to attract potential customers.

Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Handled customer inquiries and suggestions courteously and professionally.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.

Exhibited high energy and professionalism when dealing with clients and staff.

Educated customers about billing, payment processing and support policies and procedures.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Skilled Motor Vehicle Operator 11/2021 to Current

Lyft INC./ Uber INC.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace

Maintained proficiency in tactical planning options and convoy defense techniques

Delivered fast and friendly service to handle questions and service complaints

Sanitized high-touch surfaces to protect personnel and customers from viruses and germs

Operated different types of vehicles and equipment in varied terrain and conditions

Delivered goods and products to customer on time and in excellent condition

Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep

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Customer Service Representative 07/2018 to 05/2021

hour Fitness INC

Anticipated needs and resolved problems to keep customers happy

Answered inbound calls to handle various concerns, set appointments and close sales

Set up customer accounts in system and updated details to reflect current information

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Show Description

Community Assistant Manager 07/2018 to 05/2021

A-List Apartment Staffing

Assistant Property Manager 09/2018 to 04/2021

GWR Management INC

Assistant Property Manager 11/2018 to 02/2020

GWR Management INC

Effectively use Microsoft Office (Word, Excel, Outlook, PowerPoint) Built and maintained office files by inputting contracts, billing information and data needed for monthly reports

Compiled electronic records to meet regulatory guidelines and departmental quality assurance requirements

Implemented promotions, newsletters and contests to encourage lease renewals and build resident rapport

Verified collection of rent payments and fees and prepared funds for deposit

Promoted occupancy using online rental boards and social media platforms

Conducted eviction and move-in orientation, personally welcoming new tenants and hosting various events

Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits

Analyzed accounting systems for efficiency and effectiveness

Developed and implemented corrective actions to bring business areas in line with standards

Supervised and oversaw auditing activities across operational, personnel utilization billing areas

Prepared working papers, reports and supporting documentation for audit findings

Tracked funds, prepared deposits and reconciled accounts.

Customer Service Representative 11/2018 to 02/2020

24hour Fitness INC

Community Assistant Manager 10/2017 to 11/2018

A-List Apartment Staffing

Delivered exceptional customer service to bolster strong relationships and build positive experiences

Delivered fast and friendly service to handle questions and service complaints

Documented, researched and resolved customer service issues

Provided leadership, guidance and support to staff members

Created and managed budgets, efficiently allocating resources for social and community service projects.

Lead Medication Technician and Medical Assistant 10/2017 to 11/2018

Prestonwood Court

Lead Medication Technician and Medical Assistant 05/2012 to 05/2015

Prestonwood Court

Kept adequate supplies, reordering new items to meet typical patient loads

Tracked medication administration and frequently audited medication sheets

Dressed, bathed and fed patients needing extra care and assistance

Upheld strict facility and HIPAA regulations governing patient information and interactions

Examined and recorded patient vital signs before and after administering medication

Supported treatment plans by passing out medication at prescribed times

Show Description

Education

Degree: Human Resource Assistant / Business Office

Richland College - Dallas, TX

Associate of Applied Science AS: Business Administration And Management

Dallas County Community College - Dallas, TX

Associate of Applied Science: Business Office Systems

Richland College - Dallas, TX

CNA, Medical Assistant

Ross Medical Education Center - Lansing, MI

Certifications Medic First Aid Training EMT - Emergency Medical Technology

Ross Medical Education Center, EMS - Lansing, Grand Rapids, MI

GED

Grand Rapids Learning Center

Diploma

Grand Rapids Learning Center Diploma - Grand Rapids, MI

Degree: Human Resource Assistant / Business

Richland College

Certifications Medic First Aid Training EMT - Emergency Medical Technology Life EMS

Ross Medical Education Center

Additional Information

Additional Information AWARDS,, Above and Beyond Team Leader, Outstanding Achievement Developmental Studies Timeline Skilled Motor Vehicle Operator

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